ServiceNow Certified Implementation Specialist — Human Resources190 questions across 19 pages are complete and free, with no account or card.
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If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
Answer: D
HR Fundamentals ebook page 140: If you need to make an existing HR service available for employee self-service, you can configure a record producer to make the service available as an HR catalog item in the HR service catalog
Source: Adapted from community discussion — MarlyB
HR Profiles may be created for multiple employees using conditions and criteria in which module?
Answer: C
User authentication and Instance restriction are examples of what type of security?
Answer: D
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
Answer: D
From the Fundamentals training book: "Only the assigned HR professional can manually generate the associated HR Document on a Case"
Source: Adapted from community discussion — OyaO
When does the HR Template populate information on the HR Case form?
Answer: D
HR Fundamentals ebook page 105: The HR Template associated with the HR Service is used to complete the defined fields on the Case Form
Source: Adapted from community discussion — MarlyB
The HR Profile table is used to track information for what Employment types? (Choose three.)
Answer: CDF
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
Answer: A
HR Implementation ebook page 30: The associated Admin role for each HR plugin is automatically added to the system Admin role so that they may assist with the initial implementation. After the implementation is complete, these roles may be removed from the Admin role for added security. Also page 17 of the HR Fundamentals ebook.
Source: Adapted from community discussion — MarlyB
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly. What else must be done to allow the Script Includes to work in the HR application?
Answer: C
It must be C with these options, but this is what the HR Implementation ebook (page 16) says: Customizations that reference a script include can lead to RCA errors when upgrading. To help prevent this issue, you can Add the appropriate RCA record / Reset the script include's caller access to none.
Source: Adapted from community discussion — MarlyB
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)
Answer: ADF
From implementation training book: "Configuration View: set configurations through the corresponding forms, lists, properties, etc. It also provides access to contextual embedded help, contextual documentation on the ServiceNow product documentation site, and guided tour (if available for an activity)."
Source: Adapted from community discussion — OyaO
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
Answer: BDFG
Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page
CIS-HR practice, question 81. 190 questions available.
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