Question 121 · 190 in bank
In which module can the HR admin manage the HR email address for incoming HR requests?
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Answer: D
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In which module can the HR admin manage the HR email address for incoming HR requests?
Answer: D
In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?
Answer: D
Answer is D but technically they're not ALL created immediately. The request is queued and they are asynchronously created in the background
Source: Adapted from community discussion — XanderLay
How many User Criteria Records may be applied to a single KB or KB Article?
Answer: C
An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?
Answer: D
Answer is D. Assignment rule is trigger only if Assignment Group is empty (it does not use state or assigned to). Matching rule is triggered after the assignment rule to find the assignment group member with the necessary skills, in the appropriate country, and with the least workload.
Source: Adapted from community discussion — XanderLay
Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)
Answer: ABF
HR Fundamentals ebook page 202: There are several pre-defined HR Dashboards available. HR Professionals with the HR Basic role can access the HR Case and HR Agent dashboards, while HR Managers can access the HR Overview and Manager dashboards.
Source: Adapted from community discussion — MarlyB
ServiceNow has identified 3 maturity levels for an HR customer. What are they?
Answer: A
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
Answer: A
What does the employee utilize when submitting a self-service request to the HR Organization?
Answer: A
What is the primary purpose of HR Topic Categories?
Answer: A
What are the benefits of the HR application being scoped? (Choose three.)
Answer: ABC
HR Fundamentals ebook page 15: Scoped applications provide an additional layer of control over HR data. HR can move at their desired pace, independent of IT. Provides HR the autonomy and control needed to configure and manage all aspects of the HR application and Employee Center Pro. Confidential information is hidden from System Administrator and users who are not HR personnel.
Source: Adapted from community discussion — MarlyB
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CIS-HR practice, question 121. 190 questions available.
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