CIS-HAM practice questions 81–90

1. Question 81 · 182 in bank

   Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

   • ADetermine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
   • BReview the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
   • CReview the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
   • DQuery the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet

   Show answer

   Answer: C

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2. Question 82 · 182 in bank

   How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?

   • ASelect Exclude from content service on the Normalization tab of the hardware model record
   • BClick the Exclude button on the hardware model record
   • CClick the Opt-out button on the hardware model record
   • DSelect Opt-out from content service on the Normalization tab of the hardware model record

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   Answer: A

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3. Question 83 · 182 in bank

   Select 2

   What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

   • AReduces manual intervention
   • BReduces field agent training
   • CIncreases data accuracy
   • DReduces process cost
   • EIncreases speed of updates

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   Answer: AC

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4. Question 84 · 182 in bank

   Select 3

   A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)

   • ASoftware allocations
   • BMaintenance contracts
   • CDepreciation values
   • DRelated CI record
   • EDisposal information

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   Answer: ABD

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5. Question 85 · 182 in bank

   A transfer order is used to do what?

   • ATransfer an asset between vendors
   • BMove an asset to an external stockroom
   • CMove an asset between stockrooms
   • DTransfer an asset to a user

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   Answer: C

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6. Question 86 · 182 in bank

   Select 2

   What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)

   • AStockroom audit
   • BVendor audit
   • CLocation audit
   • DDiscovery audit

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   Answer: AC

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7. Question 87 · 182 in bank

   Select 3

   Which of the following are valid contract states? (Choose three.)

   • ADraft
   • BActive
   • CIn use
   • DNew
   • EExpired

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   Answer: ABE

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8. Question 88 · 182 in bank

   Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?

   • A110
   • B180
   • C63
   • D90

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   Answer: A

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9. Question 89 · 182 in bank

   Which applications are required to perform a blind audit of your asset inventory?

   • AHardware Asset Management (HAM) and ServiceNow My Assets mobile app
   • BHardware Asset Management (HAM) and Software Asset Management (SAM)
   • CITSM Asset Management and ServiceNow My Assets mobile app
   • DITSM Asset Management and ServiceNow Agent mobile app
   • EHardware Asset Management (HAM) and ServiceNow Agent mobile app

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   Answer: E

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10. Question 90 · 182 in bank

    Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

    • AIdentified assets
    • BScanned assets
    • CExpected assets
    • DLabelled assets
    • EInventoried assets

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    Answer: B

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CIS-HAM practice, question 81. 182 questions available.