ADMIN practice questions 601–610

1. Question 601 · 622 in bank

   Select 2

   Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? (Choose two.)

   • AA user with the System Administrator profile.
   • BA user with the Manage Cases permission.
   • CA user with Read permission on the account.
   • DA user with a manager role above the agent.

   Show answer

   Answer: AB

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2. Question 602 · 622 in bank

   DreamHouse Realty wants to offer a form on its Experience Cloud site where inspectors will submit findings from a property inspection. Which feature should an administrator place on the page to fulfill this requirement?

   • ARelated List
   • BAutolaunched Flow
   • CRecord Detail
   • DScreen Flow

   Show answer

   Answer: D

   Explanation

   I also choose D. Here is my reason why. Screen Flow allows you to create a custom form with various fields and screens that users can interact with to submit information. This is ideal for collecting detailed information such as inspection findings directly from the Experience Cloud site. Option C: Record Detail: Displays details of a specific record but does not provide a custom form for data entry.

   Source: Adapted from community discussion — Stryker4321

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3. Question 603 · 622 in bank

   The sales team at Ursa Major Solar has asked the administrator to automate an outbound message. What should the administrator utilize to satisfy the request?

   • ACase Auto-Response Rule
   • BRecorded-triggered flow
   • CTask Assignment
   • DProcess Builder

   Show answer

   Answer: B

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4. Question 604 · 622 in bank

   Select 2

   Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? (Choose two.)

   • AUse assignment rules to set the queue as the owner of the case.
   • BCreate a new queue and add Cases as an available object.
   • CAdd Cases to the existing queue as available object.
   • DConfigure a flow to assign the cases to the queue.

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   Answer: AD

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5. Question 605 · 622 in bank

   Select 2

   What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist? (Choose two.)

   • AAuto updates will be made to Visualforce references to prevent data loss.
   • BThere will be no data loss with use of a global value set.
   • CAny list view based on the custom field is deleted.
   • DAssignment and escalation rules may be affected.

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   Answer: BD

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6. Question 606 · 622 in bank

   Select 2

   Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them a permission set with the View and Edit Converted Leads permission. Which two ways can the marketing users now access converted leads for editing? (Choose two.)

   • AUtilize a list view where lead status equals Qualified.
   • BSearch the Recent Records component on the homepage.
   • CUse the Data Import Wizard.
   • DFind them in the global search results.

   Show answer

   Answer: AD

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7. Question 607 · 622 in bank

   Select 2

   Which two actions should an administrator perform with Case escalation rules? (Choose two.)

   • ARe-assign the Case.
   • BChange the Case Priority.
   • CRe-open the Case.
   • DSend email notifications.

   Show answer

   Answer: BD

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8. Question 608 · 622 in bank

   The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements?

   • AAuto-Response Rules
   • BAssignment Rules
   • CKnowledge Articles
   • DEmail Alerts

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   Answer: A

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9. Question 609 · 622 in bank

   The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?

   • ACase Queues
   • BAssignment Rules
   • CEscalation Rules
   • DBusiness Hours

   Show answer

   Answer: C

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10. Question 610 · 622 in bank

    Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app?

    • AInclude the action in the Salesforce Mobile Navigation menu.
    • BCreate a custom Lightning App with the action.
    • CAdd the Salesforce Mobile and Lightning Experience action to the page layout.
    • DModify compact Case page layout to include the action.

    Show answer

    Answer: C

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ADMIN practice, question 601. 622 questions available.