ADMIN practice questions 581–590

1. Question 581 · 622 in bank

   Select 3

   What are three characteristics of a master-detail relationship? (Choose three.)

   • AThe master object can be a standard or custom object.
   • BPermissions for the detail record are set independently of the master.
   • CEach object can have up to five master-detail relationships.
   • DRoll-up summaries are supported in master-detail relationships.
   • EThe owner field on the detail records is the owner of the master record.

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   Answer: ABD

   Explanation

   A D E Permissions for the detail record are set independently of the master.: This is incorrect. Permissions for the detail record are controlled by the master record; they do not have independent permissions. Each object can have up to five master-detail relationships.: This is incorrect. An object can have up to two master-detail relationships, not five.

   Source: Adapted from community discussion — HA786

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2. Question 582 · 622 in bank

   Select 2

   A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce? (Choose two.)

   • ALog in as the user to unlock the user and reset the password.
   • BReset password on the user’s record detail page.
   • CUse the unlock button on the user’s record detail page.
   • DReset the password policies to allow the user to login.

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   Answer: BC

   Explanation

   Explanation To help a user who has attempted to log in multiple times and has been locked out of Salesforce, the administrator should reset password on the user's record detail page and use the unlock button on the user's record detail page. Resetting password will generate a new temporary password and send it to the user's email address. Using unlock will restore access for a locked-out user without changing their password or waiting for lockout period to end. Logging in asthe user or resetting the password policies will not help a locked-out user log in to Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.users_passwords.htm&type=5https://help.salesforce.com/s/article

   Source: Adapted from community discussion — HA786

   References

   • Salesforce Help

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3. Question 583 · 622 in bank

   AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?

   • AEnable Contacts to multiple Accounts.
   • BCreate a junction object to track many-to-many relationship.
   • CCreate a new Contact record for each agency.
   • DUse a partner community to track the Contacts.

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   Answer: A

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4. Question 584 · 622 in bank

   The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement?

   • AAuto-response rules, Queues, Macros
   • BAuto-response rules, Macros, Entitlements
   • CAuto-response rules, Queues, Escalation Rules
   • DAuto-response rules, Entitlements, Escalation Rules

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   Answer: C

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5. Question 585 · 622 in bank

   The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden. How should the administrator complete this requirement?

   • ACreate a picklist for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is "Search Engine".
   • BConfigure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is "Search Engine".
   • CUse an assignment element, one for when Lead Source is "Search Engine" and one for everything else.
   • DAssign a decision element to direct the user to a second screen to hold Specific Search Engine only when Lead Source is "Search Engine".

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   Answer: A

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6. Question 586 · 622 in bank

   The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to access the account object in the Salesforce org?

   • AUsers’ profile requires permission to the Account object.
   • BUsers’ profile requires a sharing rule for Accounts.
   • CUsers’ roles are low on the role hierarchy.
   • DOrganization-wide defaults are set to private.

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   Answer: A

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7. Question 587 · 622 in bank

   The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue. Any manually created cases should be owned by the agent creating them; however, the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue?

   • AAn escalation rule is changing the case owner on case creation.
   • BThe Assignment Rule checkbox is selected by default.
   • CThe Owner field is missing on the webform and email template.
   • DAnother assignment rule is giving ownership to the administrator.

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   Answer: B

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8. Question 588 · 622 in bank

   The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application. What should the administrator configure to allow the team to use the split list view?

   • AFilter by a single shipment record type in the list view.
   • BSplit views are only available on standard objects.
   • CInclude the Shipments tab on the app's navigation bar.
   • DAdd the Manage List Views permission for support users.

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   Answer: C

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9. Question 589 · 622 in bank

   DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association. How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

   • ACreate two page layouts, one with a House Status field and the other with a Condominium Status field.
   • BCreate one page layout. Use business processes to ensure the proper status picklist values display.
   • CCreate two page layouts. Use business processes and record types to display the appropriate picklist values.
   • DCreate one page layout. Use record types to ensure the proper status picklist values display.

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   Answer: D

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10. Question 590 · 622 in bank

    DreamHouse Realty (DR) develops town center projects all over the country and would like to use Salesforce to track this development. DR needs to track the full properties and the buildings on each property. How should the administrator relate the two objects to each other?

    • ACreate a junction relationship between the building and property.
    • BCreate a hierarchical relationship from the building to property.
    • CCreate a lookup relationship from the building to the property.
    • DCreate a master-detail relationship from the building to property.

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    Answer: C

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ADMIN practice, question 581. 622 questions available.