AGENTFORCE practice questions 41–50

1. Question 41 · 53 in bank

   A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to “Show me a list of my open opportunities.” How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

   • AUsing a dialog pattern, the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a list of open opportunities.
   • BThe LLM uses a static set of rules to match the user’s request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.
   • CThe LLM interprets the user’s request, generates a plan by identifying the appropriate topics and actions, and executes the actions to retrieve and display the open opportunities.

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   Answer: C

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2. Question 42 · 53 in bank

   A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?

   • AEinstein Sales Assistant
   • BEinstein Lead follow-up
   • CPrompt Builder

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   Answer: B

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3. Question 43 · 53 in bank

   Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?

   • AData Cloud-triggered flow
   • BTemplate-triggered prompt flow
   • CUnified-object linking flow

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   Answer: B

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4. Question 44 · 53 in bank

   When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

   • AEinstein Grounding
   • BEinstein Service Replies
   • CEinstein Reply Recommendations

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   Answer: B

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5. Question 45 · 53 in bank

   Universal Containers (UC) configured a new PDF file ingestion in Data Cloud with all the required fields, and also created the mapping and the search index. UC is now setting up the retriever and notices a required field is missing. How should UC resolve this?

   • AUpdate the search index to include the desired field.
   • BCreate a new custom Data Cloud object that includes the desired field.
   • CModify the retriever’s configuration to include the desired field.

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   Answer: A

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6. Question 46 · 53 in bank

   An administrator wants to check the response of the Flex prompt template they’ve built, but the preview button is greyed out. What is the reason for this?

   • AThe prompt has not been saved and activated.
   • BA merge field has not been inserted in the prompt.
   • CThe records related to the prompt have not been selected.

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   Answer: C

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7. Question 47 · 53 in bank

   Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AI- enabled field icon next to the summary field. What is the most likely cause of the issue?

   • AThe prompt template associated with summary field is not activated for that user.
   • BThe user does not have the Prompt Template User permission set assigned.
   • CThe user does not have the field Generative AI User permission set assigned.

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   Answer: B

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8. Question 48 · 53 in bank

   An Agentforce Specialist at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps. 1. Create a new Field Generation prompt template. 2. Choose Case as the object type. 3. Select the custom field AI_Analysis_ _c as the target field. After creating the prompt template, the Agentforce Specialist saves, tests, and activates it. However, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field. Which critical step did the Agentforce Specialist miss?

   • AThey forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
   • BThey forgot to edit the Lightning page layout and associate the field to a prompt template.
   • CThey forgot that the Case object is not supported for field generation as Einstein Service Replies should be used instead.

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   Answer: B

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9. Question 49 · 53 in bank

   Sales reps at Universal Containers should not be able to create or edit prompt templates. Which permission set should an Agentforce Specialist assign to the sales reps?

   • APrompt Execute User
   • BPrompt Template User
   • CPrompt Template Manager

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   Answer: A

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10. Question 50 · 53 in bank

    Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?

    • ACreate an Omni-Channel flow and connection between Salesforce and the Slack workspace.
    • BCreate an embedded service deployment and connection between Salesforce and the Slack workspace.
    • CCreate a connection between Salesforce and the Slack workspace.

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    Answer: B

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AGENTFORCE practice, question 41. 53 questions available.