AGENTFORCE practice questions 11–20

1. Question 11 · 53 in bank

   How does the AI retriever function within Data Cloud?

   • AIt performs contextual searches over an indexed repository to quickly fetch the most relevant documents, enabling grounding AI responses with trustworthy, verifiable information.
   • BIt automatically extracts and reformats raw data from diverse sources into standardized datasets for use in historical trend analysis and forecasting.
   • CIt monitors and aggregates data quality metrics across various data pipelines to ensure only high-integrity data is used for strategic decision-making.

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   Answer: A

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2. Question 12 · 53 in bank

   Universal Containers' Agent Action includes several Apex classes for the new Agentforce Agent. What is an important consideration when deploying Apex that is invoked by an Agent Action?

   • AThe Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent.
   • BApex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production.
   • CThe Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package.

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   Answer: C

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3. Question 13 · 53 in bank

   Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

   • AAgent Builder and Action: Query Records
   • BEinstein Prompt Builder and Prompt Templates
   • CEinstein Recommendation Builder

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   Answer: B

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4. Question 14 · 53 in bank

   Universal Containers (UC) has configured Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?

   • ACreate a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.
   • BEnsure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.
   • CEnsure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.

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   Answer: C

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5. Question 15 · 53 in bank

   Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

   • AEnable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
   • BEnable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
   • CEnable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.

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   Answer: B

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6. Question 16 · 53 in bank

   Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

   • AEinstein Reply Recommendations and Case Classification
   • BEinstein Reply Recommendations and Case Summaries
   • CEinstein Service Replies and Work Summaries

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   Answer: A

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7. Question 17 · 53 in bank

   In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

   • AIdentifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.
   • BIdentifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.
   • CIdentifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.

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   Answer: C

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8. Question 18 · 53 in bank

   How does an Agent respond when it can't understand the request or find any requested information?

   • AWith a preconfigured message, based on the action type
   • BWith a generated error message
   • CWith a general message asking the user to rephrase the request

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   Answer: A

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9. Question 19 · 53 in bank

   Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criterion that Agentforce for Sales uses to match similar opportunities?

   • AMatched opportunities are limited to the same account.
   • BMatched opportunities have a status of Closed Won from last 12 months.
   • CMatched opportunities were created in the last 12 months.

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   Answer: B

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10. Question 20 · 53 in bank

    Universal Containers (UC) wants to leverage Generative Al Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?

    • AKnowledge Replies
    • BCase Replies
    • CService Replies

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    Answer: C

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AGENTFORCE practice, question 11. 53 questions available.