AGENTFORCE practice questions 1–10

1. Question 1 · 53 in bank

   Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

   • AThe prompt template version is incompatible with the chosen LLM.
   • BThe Einstein Trust Layer is incorrectly configured.
   • CThe data being used for grounding is incorrect or incomplete.

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   Answer: C

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2. Question 2 · 53 in bank

   Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

   • AAgent Action: Draft of Revise Sales Email
   • BAgent Action: Summarize Record
   • CAgent Action: Find Similar Opportunities

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   Answer: A

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3. Question 3 · 53 in bank

   Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

   • ASave as New Version and edit as needed.
   • BClone the existing template and modify as needed.
   • CSave as New Template and edit as needed.

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   Answer: C

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4. Question 4 · 53 in bank

   Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?

   • AThe related list is not on the parent object’s page layout.
   • BThe related list prompt template option is not enabled.
   • CThe related list is Read Only.

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   Answer: A

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5. Question 5 · 53 in bank

   Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

   • AAsk it to role-play as a character in the prompt template to provide more context to the LLM.
   • BInclude multiple-choice questions within the prompt to test the LLM’s understanding of the context.
   • CTrain LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

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   Answer: A

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6. Question 6 · 53 in bank

   Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

   • AInstructions
   • BOutput Types
   • CAction Triggers

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   Answer: A

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7. Question 7 · 53 in bank

   What is true of Agentforce Testing Center?

   • ARunning tests risks modifying CRM data in a production environment.
   • BAgentforce Testing Center can only be used in a production environment.
   • CRunning tests does not consume Einstein Requests.

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   Answer: A

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8. Question 8 · 53 in bank

   Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?

   • AThe number of tokens that can be processed by the LLM varies with total user demand.
   • BThe number of tokens generated by the dynamic nature of the prompt template will vary by record.
   • CThe template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

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   Answer: B

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9. Question 9 · 53 in bank

   Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?

   • AFlex, and that Dynamic Fields is enabled
   • BField Generation, and that Dynamic Forms is enabled
   • CField Generation, and that Dynamic Fields is enabled

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   Answer: B

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10. Question 10 · 53 in bank

    Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must: Semantically search HR policies, compliance guidelines, and company procedures. Ensure responses are grounded on published Knowledge. Allow Knowledge updates to be reflected immediately without manual reconfiguration. What should UC do to ensure the agent retrieves the right information?

    • AManually add policy responses into the AI model to prevent hallucinations.
    • BSet up an Agentforce Data Library to store and index policy documents for AI retrieval.
    • CEnable the agent to search all internal records and past customer inquiries.

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    Answer: B

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AGENTFORCE practice, question 1. 53 questions available.