AGENTFORCE practice questions 21–30

1. Question 21 · 53 in bank

   What is the importance of Action Instructions when creating a custom Agent action?

   • AAction Instructions tell the user how to call this action in a conversation.
   • BAction Instructions define the expected user experience of an action.
   • CAction Instructions tell the large language model (LLM) which action to use.

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   Answer: C

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2. Question 22 · 53 in bank

   For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

   • AIndexes the uploaded files in Salesforce File Storage
   • BIndexes the uploaded files in a location specified by the user
   • CIndexes the uploaded files into Data Cloud

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   Answer: C

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3. Question 23 · 53 in bank

   An Agentforce Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?

   • AUser utterances dashboard
   • BAI Audit and Feedback Data dashboard
   • CAgent Event Logs dashboard

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   Answer: A

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4. Question 24 · 53 in bank

   Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

   • AGeneral CRM topic and Answers Questions with LLM Action
   • BGeneral FAQ topic and Answers Questions with Knowledge Action
   • CGeneral Q&A topic and Knowledge Article Answers action

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   Answer: B

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5. Question 25 · 53 in bank

   What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

   • AEmpty data, such as fields without values or sections without limits, is filtered out.
   • BEmail addresses associated with the object are excluded.
   • CActivities such as tasks and events are excluded.

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   Answer: A

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6. Question 26 · 53 in bank

   Universal Containers (UC) would like to implement Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

   • ASDR Agent must be deployed in Messaging channel.
   • BSDR Agent must also be deployed in the company website.
   • CSDR Agent only works in Email channel.

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   Answer: A

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7. Question 27 · 53 in bank

   Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?

   • APrompt Template User permission set
   • BPrompt Template Manager permission set
   • CPrompt Execute Template permission set

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   Answer: A

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8. Question 28 · 53 in bank

   An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?

   • ASelect the Account Opportunity object as a resource when creating the prompt template.
   • BSelect the latest Opportunities related list as a merge field.
   • CCreate a flow to retrieve the opportunity information.

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   Answer: C

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9. Question 29 · 53 in bank

   Which element in the Omni-Channel flow should be used to connect the flow with the agent?

   • ADecision
   • BRoute Work Action
   • CAssignment

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   Answer: B

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10. Question 30 · 53 in bank

    When creating a custom retriever in Einstein Studio, which step is considered essential?

    • ASelect the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.
    • BConfigure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method.
    • CDefine the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt.

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    Answer: A

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AGENTFORCE practice, question 21. 53 questions available.