AGENTFORCE practice questions 31–40

1. Question 31 · 53 in bank

   Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

   • ARun Agent Analytics.
   • BRun a report on the Platform Debug Logs.
   • CQuery the Agent log data using the metadata API

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   Answer: A

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2. Question 32 · 53 in bank

   Universal Containers (UC) tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient’s contact record. What is the most likely explanation for why the draft email shows these placeholders?

   • AThe user's locale language is not supported by Prompt Builder.
   • BThe user does not have permission to access the fields.
   • CThe user does not have Einstein Sales Emails permission assigned.

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   Answer: B

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3. Question 33 · 53 in bank

   Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

   • ARecreate the flow using the Agentforce Agent user.
   • BAssign the Run Flows permission to the Agentforce Agent user.
   • CAssign the Manage Users permission to the Agentforce Agent user.

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   Answer: B

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4. Question 34 · 53 in bank

   Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

   • AEnable and configure dynamic form for the object
   • BCreate a field set for all the fields to be grounded
   • CConfigure page layout of the master record type

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   Answer: C

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5. Question 35 · 53 in bank

   When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?

   • AIt shows the full text that is sent to the Trust Layer.
   • BIt shows which sensitive data is masked before it is sent to the LLM.
   • CIt shows the response from the LLM based on the sample record.

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   Answer: A

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6. Question 36 · 53 in bank

   Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?

   • ASummarize the Case with a standard Agent action.
   • BCreate a custom Record Summary prompt template for the Case object.
   • CCustomize the standard Record Summary template for the Case object.

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   Answer: C

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7. Question 37 · 53 in bank

   Universal Containers wants its AI agent to answer customer questions with precise and up-to-date information. How does an Agentforce Data Library simplify and enable this?

   • AIt automates the ingestion, indexing of data, and creates a default retriever to be used in prompts and agents for grounding with relevant information.
   • BIt automates the ingestion and optical character recognition (OCR) processing of any PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents with relevant information.
   • CIt automates the ingestion, taxonomical classification and storage of knowledge in Data Cloud for precision keyword search retrieval to ground prompts and agents with relevant information.

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   Answer: A

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8. Question 38 · 53 in bank

   Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

   • AREST API
   • BSOAP API
   • CMetadata API

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   Answer: A

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9. Question 39 · 53 in bank

   Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?

   • ACheck that the agent has the PDF file field permission access for the data library.
   • BVerify the retriever’s filter criteria and data source connection.
   • CAnalyze the data mapping between source fields and Data Cloud object fields.

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   Answer: B

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10. Question 40 · 53 in bank

    Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should an Agentforce Specialist apply the power of conversational AI to this use case?

    • ACreate a custom Agent action which calls a flow.
    • BCreate a Flex prompt template in Prompt Builder.
    • CConfigure the Integration Flow Standard Action in Agent Builder.

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    Answer: A

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AGENTFORCE practice, question 31. 53 questions available.