Question 41 · 246 in bank
DRAG DROP - A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Ommchannel for Customer Service. You need to recommend a solution for each requirement. Which components should you recommend for the requirements? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.
Show the answer figure
Answer: See figure below
Explanation
Custom Pages: Displaying information about the contact in the Omnichannel app would require the use of Custom Pages to integrate the necessary data into the app interface. Custom API: Ensuring that only necessary tables are exposed for integration purposes can be accomplished by using Custom API to design a specific API with the required endpoints and data filters. Custom Pages: Displaying data hierarchy from other systems within Dynamics 365 without saving the data within Microsoft Dataverse would require the use of Custom Pages to design a custom user interface that displays the data hierarchy in a readable format, without the need to save data within Dataverse.
Source: Adapted from community discussion — Parth91





