PL-600 practice questions 21–30

1. Question 21 · 246 in bank

   An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners. To meet the organization business requirements, the proposed solution must include the following capabilities: ✑ Create and qualify leads to contacts ✑ Generate quotes and convert quotes to orders ✑ Scan product barcodes as part of the order generation process You need to recommend a solution to help the organization achieve its business requirements. What should you recommend?

   • ADynamics 365 mobile app and a Power Apps canvas app
   • BDynamics 365 for Phones only
   • CDynamics 365 Customer Service and Dynamics 365 Sales
   • DUnified Service Desk

   Show answer

   Answer: A

   Explanation

   Answer: C Dynamics 365 Customer Service and D365 Sales. Converting leads and orders is pure Sales. Barcode scanning can be done as follows without a mobile app or canvas app: https://blog.magnetismsolutions.com/blog/satyvirjasra/2017/10/02/how-to-scan-barcode-labels-in-microsoft-dynamics-365

   Source: Adapted from community discussion — BrettusMaximus

   References

   • Microsoft Learn
   • Microsoft Learn

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2. Question 22 · 246 in bank

   Select 2

   You are creating a scope of work document for a solution. You have the following requirements: ✑ Track support cases, first response time, and resolution time. ✑ Include a chat-like interface that allows managers to check the status of cases with minimal manual searching. ✑ Allow cases to have multiple different priority levels. You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

   • ADynamics 365 Customer Service
   • BPower Virtual Agents
   • CPower BI
   • DDynamics 365 Customer Voice

   Show answer

   Answer: AB

   Explanation

   A. Dynamics 365 Customer Service for tracking support cases, first response time, and resolution time, and for setting up different priority levels for cases. B. Power Virtual Agents for including a chat-like interface that allows managers to check the status of cases with minimal manual searching.

   Source: Adapted from community discussion — Parth91

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3. Question 23 · 246 in bank

   A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily. You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics 365 applications. What should you recommend?

   • AHierarchy security
   • BField-level security
   • CUser access management
   • DTeam privileges

   Show answer

   Answer: D

   Explanation

   If using using team previleges it will be easier to configure users. Just adding new ones to the team and they will get the team roles. Instead of adding the users and configuring security for each user.

   Source: Adapted from community discussion — N8n0z

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4. Question 24 · 246 in bank

   Select 2

   A car dealership has a custom financing table. You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met. You need to recommend tools and technologies for the developer. Which two tools or technologies should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

   • AWrite a business rule.
   • BWrite a JavaScript code.
   • CUse the Ribbon Workbench.
   • DUse the form editor.

   Show answer

   Answer: BC

   Explanation

   B. Write a JavaScript code and C. Use the Ribbon Workbench would be the recommended tools/technologies for the developer to achieve the desired functionality. The JavaScript code will be used to implement the logic for displaying the hidden section of the form based on specific criteria. The Ribbon Workbench is a tool used for customizing the ribbon interface and adding custom buttons to it, which can trigger the JavaScript code on button click.

   Source: Adapted from community discussion — Parth91

   References

   • Microsoft Learn

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5. Question 25 · 246 in bank

   HOTSPOT - You are designing a model-driven app that provides marketing, sales, and service operations to a company. The app must integrate with the following systems and data sources: ✑ A third-party marketing system for lead generation and website submissions. ✑ A Microsoft Excel Online file that contains manufacturing data on relevant products. ✑ A separate Microsoft Dataverse environment. You need to recommend Power Automate connectors for the app. Which connectors should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Custom connector - While Azure Logic Apps, Microsoft Power Automate, and Microsoft Power Apps offer over 325+ connectors to connect to Microsoft and non-Microsoft services, you may want to communicate with services that aren't available as prebuilt connectors. Box 2: Microsoft Dataverse - The Microsoft Dataverse connector provides several triggers to start your flows and many actions that you can use to create or update data in Dataverse while your flows run. You can use Dataverse actions even if your flows don't use a trigger from the Dataverse connector. Use the Microsoft Dataverse connector to create cloud flows that start when data changes in Dataverse tables and custom messages. Reference: https://docs.microsoft.com/en-us/connectors/custom-connectors/ https://docs.microsoft.com/en-us/power-automate/dataverse/overview

   Source: Adapted from community discussion — EgyEng

   References

   • Microsoft Learn
   • Microsoft Learn
   • Microsoft Learn

   

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6. Question 26 · 246 in bank

   Select 2

   You are designing a solution for a national vehicle repair company. You have the following requirements: ✑ Customers must search for vehicle issues by using natural language expressions. ✑ Customers must contact a customer service agent as required. You need to recommend a solution. Which two features should you include? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

   • APower Apps portal
   • BPower Virtual Agents
   • CCustomer Insights
   • DBusiness process flow

   Show answer

   Answer: AB

   Explanation

   Business Process Flows are for licensed users, not customers. They also do not provide a method to contact agents. Power Virtual Agents on the portal will assist customers with contacting a live agent if they need assistance.

   Source: Adapted from community discussion — DavidELong

   References

   • Microsoft Learn

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7. Question 27 · 246 in bank

   Select 3

   You are implementing a solution that includes applications which perform high-volume Microsoft Dataverse operations. The applications must not experience a loss of functionality or loss of performance due to service protection API limits. You need to evaluate metrics for the service protection API limits. Which three metrics should you evaluate? Each correct answer pat of the solution. NOTE: Each correct selection is worth one point.

   • AAmount of API calls made within plug-in code.
   • BNumber of API requests per web server.
   • CAmount of execution time that can be used for each connection.
   • DNumber of concurrent connections per user account.
   • ENumber of API requests per connection.

   Show answer

   Answer: CDE

   Explanation

   Correct C. Amount of execution time that can be used for each connection. (20 minutes) D. Number of concurrent connections per user account. (not more than 52) E. Number of API requests per connection. (not more 6000)

   Source: Adapted from community discussion — EgyEng

   References

   • Microsoft Learn

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8. Question 28 · 246 in bank

   DRAG DROP - A client plans to implement Microsoft Power Platform solutions. The client identifies the following requirements for handling opportunities: ✑ Users must follow the same set of steps each time they process opportunities. ✑ For opportunities with values greater than $20,000, a follow-up date and second contact field must appear on the form. ✑ An error message must display if a follow-up date is not within seven days of the opportunity creation date. You need to recommend tools to meet the client requirements. What should you recommend? To answer, drag the appropriate tools to the correct requirement. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Business process flow - Business process flows provide a guide for people to get work done. They provide a streamlined user experience that leads people through the processes their organization has defined for interactions that need to be advanced to a conclusion of some kind. This user experience can be tailored so that people with different security roles can have an experience that best suits the work they do. Box 2: Business Rule - Action on fields are handled by Business Rules. Box 3: Workflows - Workflows automate business processes. People usually use workflow processes to initiate automation that doesn't require any user interaction. Reference: https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview

   Source: Adapted from community discussion — davzi

   References

   • Microsoft Learn

   

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9. Question 29 · 246 in bank

   HOTSPOT - You are a Microsoft Power Platform architect designing integrations for a project. You have the following integration requirements: Post requests to a system that is not always available and limited in its ability to process high volumes of messages.

   

   ✑ Allow peer-to-peer communication between on-premises services and cloud-based model-driven Microsoft Power Platform apps. ✑ Stream large volumes of data from the company's website to a live Power BI dashboard. ✑ Support enterprise-level integrations with Dynamics 365 that can be billed on a consumption basis. You need to use an Azure service for the integration requirements. Which Azure services should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Azure Service Bus - Post requests to a system that is not always available and limited in its ability to process high volumes of messages. Azure Service Bus is a fully managed enterprise message broker with message queues and publish-subscribe topics (in a namespace). Service Bus is used to decouple applications and services from each other, providing the following benefits: Load-balancing work across competing workers Safely routing and transferring data and control across service and application boundaries Coordinating transactional work that requires a high-degree of reliability Box 2: Azure Relay - Allow peer-to-peer communication between on-premises services and cloud-based model-driven Microsoft Power Platform apps. The Azure Relay service enables you to securely expose services that run in your corporate network to the public cloud. You can do so without opening a port on your firewall, or making intrusive changes to your corporate network infrastructure. The relay service supports the following scenarios between on-premises services and applications running in the cloud or in another on-premises environment. Traditional one-way, request/response, and peer-to-peer communication Event distribution at internet-scope to enable publish/subscribe scenarios Bi-directional and unbuffered socket communication across network boundaries Box 3: Azure Event hub - Stream large volumes of data from the company's website to a live Power BI dashboard. Event Hubs is a fully managed, real-time data ingestion service that's simple, trusted, and scalable. Stream millions of events per second from any source to build dynamic data pipelines and immediately respond to business challenges. Box 4: Azure Functions - Support enterprise-level integrations with Dynamics 365 that can be billed on a consumption basis. One of three Azure Functions billings option is completely serverless, with the consumption plan based on resources consumed and number of executions. Incorrect: Logic Apps has a pure pay-per-usage billing model. You pay for each action that gets executed. It's important to be aware that you also need to pay for polling triggers, which can be a hidden cost. Reference: https://docs.microsoft.com/en-us/azure/service-bus-messaging/service-bus-messaging-overview https://docs.microsoft.com/en-us/azure/azure-relay/relay-what-is-it https://azure.microsoft.com/en-us/services/event-hubs/ https://walkerscott.co/2020/03/azure-logic-apps-vs-azure-functions/

   Source: Adapted from community discussion — Flatternschuchtern

   References

   • Microsoft Learn
   • Microsoft Learn

   

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10. Question 30 · 246 in bank

    DRAG DROP - You are a Microsoft Power Platform architect reviewing requirements for an offline shopping app. You need to identify requirement types for the app. How should you categorize the requirements? To answer, drag the appropriate types to the correct requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

    

    This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

    Show the answer figure

    Answer: See figure below

    

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PL-600 practice, question 21. 246 questions available.