PL-600 practice questions 1–10

1. Question 1 · 246 in bank

   Select 3

   A company uses two separate unlinked apps to manage sales leads; a Power Apps app and a third-party application. The client has the following requirements: ✑ Manage all leads by using the Power Apps app. ✑ Create a lead in the Power Apps app when a user creates a lead in the third-party application. ✑ Update leads in the Power Apps app when a user updates a lead in the third-party application. ✑ Connect to the third-party application by using an API. You need to recommend strategies to integrate the Power Apps app and the third-party application. Which three options can you use to achieve the goal? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

   • ADual-write
   • BCustom connector
   • CDataflow
   • DPower Automate cloud flow
   • EDataverse connector

   Show answer

   Answer: BDE

   Explanation

   I would say BDE instead of ADE. In the documentation of Dual Write it says: business applications from Microsoft. Being the key word Microsoft, and here we have a third-party application, so we will need the appropiate connectors to its data (and if there aren't any in the market, then we have to build them via a Custom one)

   Source: Adapted from community discussion — TheLadyB

   References

   • Microsoft Learn

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2. Question 2 · 246 in bank

   Select 2

   You are a Power Platform consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following: ✑ All support issues must come in by email, need to be logged, and assigned to the support group. ✑ Accounts must synchronize with the parent company Oracle database. ✑ Reports must be sent to the executives on a weekly basis. ✑ No custom code will be used in the system. You need to recommend the components that should be configured. Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

   • APower Virtual Agents
   • BMicrosoft Dataverse
   • Cserver-side synchronization
   • DMicrosoft Customer Voice

   Show answer

   Answer: BC

   Explanation

   B & C B - "You can now connect to your Oracle Database from PowerApps, Flow and Logic Apps." https://powerapps.microsoft.com/en-us/blog/connecting-to-oracle-database-from-powerapps-flow-and-logic-apps/ C - "Server-Side Synchronization or Email Router. When you select this option, the server-side synchronization or Email Router will process email messages directly from the user's or queue's inbox" https://docs.microsoft.com/en-us/power-platform/admin/set-incoming-outgoing-email-synchronization

   Source: Adapted from community discussion — NoNameBrand

   References

   • Microsoft Learn
   • Microsoft Learn

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3. Question 3 · 246 in bank

   DRAG DROP - You are performing a requirements analysis for a customer. The customer provides the following requirements: ✑ Power Platform storage capacity must remain under 100 percent. ✑ Customer service representatives must be sent an email when they are assigned a case. ✑ Help desk technicians must be shown an error message when they try to delete a task row. ✑ The plug-in pass rate must remain over 99 percent for the production environment. You need determine if the requirements are functional or non-functional. Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Non-functional - Non-functional requirements commonly describe non-behavior aspects of the solution such as performance requirements. Box 2: Functional - Functional requirements describe what the solution needs to do or its behaviors. Box 3: Functional - Box 4: Non-functional - Examples of common non-functional requirement types include: ✑ Availability ✑ Compliance/regulatory ✑ Data retention/residency ✑ Performance (response time, and so on) Privacy - ✑ Recovery time ✑ Security ✑ Scalability Reference: https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements

   Source: Adapted from community discussion — Parth91

   

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4. Question 4 · 246 in bank

   A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts. You need to recommend a solution to automate the process. What should you recommend?

   • AExcel Online Connector
   • BDynamics 365 Customer Insights
   • CDynamics 365 Customer Service
   • DDynamics 365 Marketing

   Show answer

   Answer: A

   Explanation

   Dynamics 365 Marketing: Marketing Forms could automate this, why use excel in the first place when you can embed a form on the website.

   Source: Adapted from community discussion — Power_Ninja

   References

   • Microsoft Learn

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5. Question 5 · 246 in bank

   HOTSPOT - You need to design a Power Platform solution that meets the following requirements: Capture data from a row during deletion to be used in an automated process.

   

   ✑ Use AI to process forms and automate data entry from paper-based forms. Which requirements can be met by using out-of-the box Power Platform components? Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Yes - This can be done with Dataverse flows: The When a row is added, modified or deleted trigger runs a flow whenever a row of a selected table and scope changes or is created. Box 2: Yes - AI Builder is a Microsoft Power Platform capability that provides AI models that are designed to optimize your business processes. AI Builder enables your business to use AI to automate processes and glean insights from your data in Power Apps and Power Automate. Reference: https://docs.microsoft.com/en-us/power-automate/dataverse/create-update-delete-trigger

   Source: Adapted from community discussion — danosagi

   References

   • Microsoft Learn

   

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6. Question 6 · 246 in bank

   A company has a custom web-based API that is hosted on Azure. You design a Microsoft Power Platform solution to provide the company additional capabilities. You need to integrate the Microsoft Power Platform solution with the API. What should you recommend?

   • AConnection reference
   • BCustom connector
   • CDesktop flow
   • DData gateway

   Show answer

   Answer: B

   Explanation

   B. Custom connector is the recommended option to integrate the Microsoft Power Platform solution with the API hosted on Azure. Custom connectors are a way to extend the Power Platform by creating connectors to any RESTful API. The Power Platform provides an easy way to create custom connectors that can be used across Power Apps, Power Automate, and Power BI. With a custom connector, you can define the API endpoint, specify authentication details, and map the API response to Power Platform data structures. This will allow you to create flows and apps that leverage the API data and capabilities.

   Source: Adapted from community discussion — Parth91

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7. Question 7 · 246 in bank

   Select 3

   You are designing a self-service portal for a company. The portal must meet the following requirements: ✑ Customers must be able to submit and review cases. ✑ Customers must be able to chat with service representatives in near real time. Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.

   

   You need to recommend solutions for the company that do not require custom development. Which three apps or services should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

   • ADynamics 365 Field Service
   • BDynamics 365 Customer Service
   • COmnichannel for Customer Service
   • DCustomer Insights
   • ECustomer self-service portal

   Show answer

   Answer: BCE

   Explanation

   The three recommended apps or services that do not require custom development are: B. Dynamics 365 Customer Service: This app provides a comprehensive solution for managing customer cases, including case creation, tracking, and resolution. It also offers a knowledge base for agents to access and use to resolve customer issues. C. Omnichannel for Customer Service: This service enables companies to engage with customers across multiple channels, including chat, SMS, social media, and more. It also includes features like routing, queuing, and real-time translation. E. Customer self-service portal: This is a web portal that allows customers to submit and review cases, access knowledge base articles, and communicate with service representatives. It is a self-service solution that reduces the workload on agents and provides customers with 24/7 access to support.

   Source: Adapted from community discussion — Parth91

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8. Question 8 · 246 in bank

   HOTSPOT - A multinational organization uses a single Power Platform environment. The instance hosts multiple customizations for different users in different regions. Users in some regions complain about slow load time of the customizations. You need to architect a solution based on the main requirement. What should you recommend? To answer, select the appropriate option in the answer area, NOTE: Each correct selection is worth one point. Hot Area:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Single multi-geo instance Multi-Geo is a Power BI Premium feature that helps multinational customers address regional, industry-specific, or organizational data residency requirements. As a Power BI Premium customer, you can deploy content to datacenters in regions other than the home region of the Power BI tenant. Box 2: Multiple instances in different regions; Power BI for reporting Box 3: Single instance; use Microsoft Azure Traffic Manager where needed Azure Traffic Manager is a DNS-based traffic load balancer. This service allows you to distribute traffic to your public facing applications across the global Azure regions. Traffic Manager also provides your public endpoints with high availability and quick responsiveness. Reference: https://docs.microsoft.com/en-us/power-bi/admin/service-admin-premium-multi-geo https://docs.microsoft.com/en-us/azure/traffic-manager/traffic-manager-overview

   Source: Adapted from community discussion — crisf

   References

   • Microsoft Learn

   

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9. Question 9 · 246 in bank

   HOTSPOT - A company reports the following issues with an existing data management system. ✑ Users cannot search for specific records by using a user-friendly ID or record identifier. ✑ Users occasionally enter data into fields that is not required. ✑ The record form displays all fields. Many of the fields are not used. You need to ensure that the Power Platform solution will ensure data quality can be properly maintained. Which component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Autonumber column - Autonumber columns are columns that automatically generate alphanumeric strings whenever they are created. Box 2: Business rule - By combining conditions and actions, you can do any of the following with business rules: ✑ Enable or disable columns Set column values - ✑ Clear column values ✑ Set column requirement levels ✑ Show or hide columns ✑ Validate data and show error messages ✑ Create business recommendations based on business intelligence. Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/autonumber-fields https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule

   Source: Adapted from community discussion — ddu

   

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10. Question 10 · 246 in bank

    DRAG DROP - A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse. The customer wants to keep the service process simple and save on both licensing and development time. You need to recommend solutions for the customer. What should you recommend? To answer, drag the appropriate setting to the correct drop targets. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

    

    This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

    Show the answer figure

    Answer: See figure below

    Explanation

    Box 1: Model-drive app - Integration with Microsoft Outlook requires a Model-driven app. Box 2: Dynamics 365 Customer Service Schedule anything in Dynamics 365 using Universal Resource Scheduling. You can enable scheduling for any entity in Dynamics 365 Sales, Field Service, Customer Service, and Project Service Automation, including custom entities. Box 3: Canvas app - Reference: https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resource-scheduling

    Source: Adapted from community discussion — Mustaque

    References

    • Microsoft Learn

    

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PL-600 practice, question 1. 246 questions available.