PL-200 practice questions 191–200

1. Question 191 · 289 in bank

   HOTSPOT - You create a new Power Virtual Agents chatbot for an organization. Testing and production deployment of the chatbot are not complete. You need to ensure that appropriate users can access the chatbot. Which methods should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Use the demo website - When publishing the bot to the web, you can publish to a prebuilt demo website (which you can use to share the bot with your teammates and stakeholders) and to your own live website. Box 2: Share the chatbot to a security group containing all users. A license for each user, also known as a "per user license" (or "Power Virtual Agent User License" as referred to on the Microsoft 365 admin center), should be assigned to individual users who need access to create and manage chatbots. To simplify user license management, you can assign licenses to an Azure Active Directory (Azure AD) security group. Box 3: Embed the chatbot code in an IFRame on your copany's public website You can add your bot to a live website as an IFrame. Your live website can be a customer-facing external website or an internal site, like a SharePoint or Yammer site. Reference: https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels https://docs.microsoft.com/en-us/power-virtual-agents/requirements-licensing

   Source: Adapted from community discussion — vishjust

   References

   • Microsoft Learn
   • Microsoft Learn
   • Microsoft Learn

   

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2. Question 192 · 289 in bank

   DRAG DROP - You are designing a chatbot for a sports outlet. You need to complete the chatbot. Which features should you use? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Entities - Out of the box, Power Virtual Agents comes with a set of prebuilt entities, which represent the most commonly used stereotype information in real-world dialogs, such as age, colors, numbers, and names. With the knowledge granted by entities, a bot can smartly recognize the relevant information from a user input and save it for later use. Box 2: Topics - In Power Virtual Agents, a topic defines a how a bot conversation plays out. You can author topics by customizing provided templates, create new topics from scratch, or get suggestions from existing help sites. A topic has trigger phrases ג€" these are phrases, keywords, or questions that a user is likely to type that is related to a specific issue ג€" and conversation nodes ג€" these are what you use to define how a bot should respond and what it should do. Box 3: Variables - Variables let you save responses from your customers in a conversation with your bot so that you can reuse them later in the conversation. For example, you can save a customer's name in a variable called UserName. The bot can then address the customer by name as the conversation continues. You can use variables to create logical expressions that dynamically route the customer down different conversation paths. Incorrect Answers: ✑ Flows: You can enable your bot to perform an action by calling a Microsoft Power Automate flow. Flows can help you automate activities, or call backend systems. For example, you can use flows with end-user authentication to retrieve information about a user after they've signed in. Reference: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables

   Source: Adapted from community discussion — your_nickname

   

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3. Question 193 · 289 in bank

   A company has marketing teams for different regions. A user creates and publishes a chatbot within Microsoft Teams for their specific marketing team. The base metrics retrieved by the chatbot are relevant to all marketing teams. The other marketing teams request access to the chatbot. You need to publish the chatbot to the entire company. What should you do?

   • AConfigure the chatbot to be used with the Teams channel.
   • BSubmit the chatbot for admin approval.
   • CCopy the published chatbot link and email it to the other teams.
   • DInvite the other teams to the team that has the chatbot.
   • EExport the chatbot and import it into a corporate environment.

   Show answer

   Answer: B

   Explanation

   "Only teammates or shared users can find and install the bot in the Microsoft Teams app store Built by your colleague section. The bot will not show for everyone in the organization even if it is configured to allow everyone to use the bot. To show the bot to the organization, submit the bot for admin's approval to show in Microsoft Teams app store Built by your org section." https://learn.microsoft.com/en-us/power-virtual-agents/teams/publication-add-bot-to-microsoft-teams-teams#show-to-teammates-and-shared-users

   Source: Adapted from community discussion — fariasalan86

   References

   • Microsoft Learn
   • Microsoft Learn

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4. Question 194 · 289 in bank

   You create a Power Virtual Agents chatbot to reduce the number of incoming support calls that require a live person. The chatbot does not direct users to the correct information. You determine that this is because the chatbot is not able to identify which product a user is referring to in a conversation. You need to present a list of products so that users can select the correct product. What should you create?

   • ATable
   • BVariable
   • CSlot filling
   • DEntity

   Show answer

   Answer: D

   Explanation

   I vote D: You can read in section 5 of the documentation "If you'd like to show some categories as buttons for users to convenienly choose from as their input, you can simple choose Select user options .... you created from the custom entity.

   Source: Adapted from community discussion — MaitreMelanie

   References

   • Microsoft Learn

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5. Question 195 · 289 in bank

   You are creating a Power Virtual Agents chatbot for a Microsoft Power Platform power apps portal app. The job title of users must be stored automatically when users log in. The job title must always appear in the chatbot. You need to configure the job title functionality. Which mechanism should you use?

   • Aartificial intelligence
   • Bvariable
   • Centity
   • Dtopic

   Show answer

   Answer: B

   Explanation

   Variables in Virtual Agents allow you to store and manage information throughout a conversation. In this case, you can create a variable to store the job title when users log in, and then use that variable to display the job title in the chatbot.

   Source: Adapted from community discussion — Agnes202307

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6. Question 196 · 289 in bank

   You are designing a Power Virtual Agents chatbot. The environment you plan to use does not appear as an option in the Power Virtual Agents user interface. You need to ensure that you can create the chatbot in the environment. What should you do?

   • AChange the region for the environment.
   • BConvert the environment to a sandbox environment.
   • CCreate an environment in a supported region.

   Show answer

   Answer: C

   References

   • Microsoft Learn
   • Microsoft Learn

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7. Question 197 · 289 in bank

   HOTSPOT - You are a system administrator for a company with locations in Mexico, United States, and France. The company has both fulltime employees and contractors in all regions. Fulltime employees use a mobile app. The company has two security groups: fulltime employees and contractors. The company requests a chatbot in Microsoft Teams to answer employee benefit questions. The chatbot must meet the following requirements: • It must be in the local language. • Only fulltime employees may access the chatbot. You need to configure the chatbot. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   1: C This allows for a tailored experience for users and ensures that the language is accurately represented. Having one chatbot that manages all three languages could potentially lead to confusion and may not provide the best experience for users. Adding one chatbot to three Teams channels configured for the local language is not an effective solution, as the chatbot may not be easily discoverable and may result in multiple versions of the chatbot. 2: A This option is a good approach since it allows you to share the chatbot with only the fulltime employees security group, ensuring that only they can access the chatbot.

   Source: Adapted from community discussion — fariasalan86

   References

   • Microsoft Learn
   • Microsoft Learn
   • Microsoft Learn

   

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8. Question 198 · 289 in bank

   Select 2

   A company sells all types of bicycles, bicycle parts, and accessories. You are creating a chatbot by using Microsoft Power Virtual Agent for the bicycle shop. When someone types in a bicycle brand name or terms such as helmet or shoes, the chatbot must automatically go to the accessories section of the chatbot. You need to configure the chatbot functions. Which two functions should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

   • AEntities
   • BFallback topic
   • CSmart matching
   • DSynonyms
   • ESlot filling

   Show answer

   Answer: AD

   Explanation

   What about: A. Entities: Define entities for the bicycle brands, helmets, and shoes. This will allow the chatbot to recognize when a user has mentioned these terms and direct them to the appropriate section of the chatbot. C. Smart matching: Use smart matching to automatically detect when users are talking about bicycle accessories. Smart matching uses machine learning algorithms to match user input to the closest topic. By configuring the chatbot to recognize accessories-related terms, it will automatically direct users to the accessories section of the chatbot.

   Source: Adapted from community discussion — fariasalan86

   References

   • Microsoft Learn
   • Microsoft Learn

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9. Question 199 · 289 in bank

   You are designing a Power Virtual Agents chatbot. The chatbot must be able to maintain customer information if the conversation topic changes during a dialog. You need to configure variables to store customer name and email address. Which type of variable should you create?

   • Asession
   • Bslot
   • Cbot
   • Dtopic

   Show answer

   Answer: C

   Explanation

   Bot Variables: Also known as global variables, these can be used across all topics within the bot. They are useful for storing information that needs to persist throughout the entire conversation, such as a user’s name or email address.

   Source: Adapted from community discussion — 5f14337

   References

   • Microsoft Learn

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10. Question 200 · 289 in bank

    Select 2

    You plan to create a Power Virtual Agents bot. The bot must support single sign-on. You need to publish the bot. Which two locations should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

    • AMobile app developed for iOS and Android
    • BWebsite developed using pro developer tools
    • CMicrosoft Teams
    • DAzure Bot Service channels

    Show answer

    Answer: BC

    Explanation

    Correct answer per Microsoft Documentation. https://learn.microsoft.com/en-us/power-virtual-agents/configure-sso#supported-channels Custom Website Microsoft Teams1 Omnichannel for Customer Service2 1 If you also have the Teams channel enabled, you need to follow the configuration instructions on the Configure SSO for Teams channel documentation. Failing to configure the Teams SSO settings as instructed on that page will cause your users to always fail authentication when using the Teams channel. 2 Only the live chat channel is supported. For more information, see Configure hand-off to Dynamics 365 Customer Service.

    Source: Adapted from community discussion — MS_KoolaidMan

    References

    • Microsoft Learn
    • Microsoft Learn
    • Microsoft Learn

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PL-200 practice, question 191. 289 questions available.