220-1102 practice questions 321–330

1. Question 321 · 683 in bank

   A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed: crypt32.dll is missing or not found Which of the following should the technician attempt first?

   • ARebuild Windows profiles
   • BReimage the workstation
   • CRoll back updates
   • DPerform a system file check

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   Answer: D

   Explanation

   On the User Account Control (UAC) prompt, click Yes. In the command prompt window, type SFC /scannow and press Enter . System file checker utility checks the integrity of Windows system files and repairs them if required

   Source: Adapted from community discussion — Raffaelloo

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2. Question 322 · 683 in bank

   A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

   • AUEFI password
   • BSecure boot
   • CAccount lockout
   • DDisable network drivers

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   Answer: A

   Explanation

   The technician should implement an UEFI password. By setting a UEFI (Unified Extensible Firmware Interface) password, the technician can restrict users from accessing and changing firmware settings, which include enabling or disabling virtual technology. So, the correct answer is A. UEFI password.

   Source: Adapted from community discussion — SomExPoweR

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3. Question 323 · 683 in bank

   Which of the following involves sending arbitrary characters in a web page request?

   • ASMS
   • BSSL
   • CXSS
   • DVPN

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   Answer: C

   Explanation

   C. XSS (Cross-Site Scripting) involves sending arbitrary characters in a web page request. XSS is a security vulnerability that allows an attacker to inject malicious scripts into a web page viewed by other users. These scripts can be used to steal information or perform other malicious actions when a user interacts with the compromised web page. It's a common attack vector used to send arbitrary characters and execute code within a web page context.

   Source: Adapted from community discussion — PhilCert

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4. Question 324 · 683 in bank

   A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

   • AReimage the computer.
   • BReplace the system RAM.
   • CReinstall and update the failing software.
   • DDecrease the page file size.

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   Answer: C

   Explanation

   the troubleshooting steps should start with re-install and update, software can have memory leaks or other issues that cause it to use more memory than it should, leading to low memory warnings

   Source: Adapted from community discussion — SomExPoweR

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5. Question 325 · 683 in bank

   An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?

   • ASSID
   • BDHCP
   • CFirewall
   • DSSD

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   Answer: A

   Explanation

   The correct answer is A. SSID. Disabling the SSID (Service Set Identifier) will make the Wi-Fi network invisible to devices that are scanning for available networks. This will prevent unauthorized devices from attempting to connect to the corporate Wi-Fi network.

   Source: Adapted from community discussion — Raffaelloo

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6. Question 326 · 683 in bank

   A customer is accessing a public kiosk in a company’s lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

   • AManually clearing browsing data
   • BPrivate-browsing mode
   • CBrowser data synchronization
   • DPassword manager

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   Answer: B

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7. Question 327 · 683 in bank

   A technician receives a personal text message while troubleshooting a customer's PC. The technician does not reply to the message and continues troubleshooting. Which of the following best describes the technician's actions?

   • AAvoiding distractions
   • BPresenting a professional appearance
   • CSetting and meeting timelines
   • DProjecting confidence

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   Answer: A

   Explanation

   A. Avoiding distractions The technician's decision not to reply to the personal text message while troubleshooting the customer's PC demonstrates the ability to focus on the task at hand and avoid distractions, which is important for effective troubleshooting and providing quality service to the customer.

   Source: Adapted from community discussion — Duke_CT

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8. Question 328 · 683 in bank

   A new employee is having difficulties using a laptop with a docking station. The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the issue?

   • AHibernate
   • BSleep/suspend
   • CChoose what closing the lid does
   • DTurn on fast startup

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   Answer: C

   Explanation

   -Go to Control Panel. -Click on Power Options. On the left, click on "Choose what closing the lid does". --Click on the drop down menu for "When I close the lid" and choose "Sleep" or "Hibernate.

   Source: Adapted from community discussion — 6809276

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9. Question 329 · 683 in bank

   A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?

   • AVerify the DNS server settings
   • BTurn off the Windows firewall
   • CConfirm the subnet mask is correct
   • DConfigure a static IP address

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   Answer: A

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10. Question 330 · 683 in bank

    A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

    • AReset the phone to factory settings.
    • BUninstall the fraudulent application.
    • CIncrease the data plan limits.
    • DDisable the mobile hotspot.

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    Answer: B

    Explanation

    The application in question is clearly malware, therefore it is best to remove it. A factory reset can remove malware, but doing something drastic like that is usually not a first step. Additionally, C and D won't help with removing malware.

    Source: Adapted from community discussion — Antwon

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220-1102 practice, question 321. 683 questions available.