220-1102 practice questions 201–210

1. Question 201 · 683 in bank

   A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

   • AAvoid distractions
   • BDeal appropriately with customer's confidential material
   • CAdhere to user privacy policy
   • DSet and meet timelines

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   Answer: A

   Explanation

   The reasoning is as follows: The question states that while the technician is troubleshooting a customer's PC, the technician receives a phone call [most likely not from the customer]. This can either be assumed or not, but should not change the outcome. The main issue is what follows. The technician sets the phone to silent, and continues with working. THIS is what the question is asking for. CompTIA wants to know what the technician did. The technician silenced the phone to avoid distractions while troubleshooting. B and C are both very similar, but unless the technician is receiving a video call while troubleshooting customer's personal data, they [B and C] do not apply. And D is not applicable because we cannot assume that a timeline was ever set or needs to be met. Because there is not enough info, and/or the question is only asking for an explanation of what the technician did by silencing the phone. Therefore the answer is A. Avoid distractions.

   Source: Adapted from community discussion — Porygon

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2. Question 202 · 683 in bank

   A user’s permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

   • ASMS
   • BMFA
   • CACL
   • DMDM

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   Answer: C

   Explanation

   C. ACL ACL stands for "Access Control List." In the context of NTFS (New Technology File System) security settings on a shared network folder, ACL refers to the list of permissions associated with a file or directory. It defines which users or groups have specific permissions to perform actions such as reading, writing, modifying, or deleting files and folders. In this scenario, the user's limited permissions to read the shared network folder are governed by the Access Control List configured using NTFS security settings. This allows the administrator to control and restrict access to the resources on the network based on user or group permissions. ChatGPT

   Source: Adapted from community discussion — ComPCertOn

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3. Question 203 · 683 in bank

   A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

   • AAdd a user account to the local administrator's group.
   • BConfigure Windows Defender Firewall to allow access to all networks.
   • CCreate a Microsoft account.
   • DDisable the guest account.

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   Answer: A

   Explanation

   The best way to resolve the issue of receiving a User Account Control (UAC) prompt when attempting to install additional software is: A. Add a user account to the local administrator's group. By adding the user account to the local administrator's group, you grant the user elevated privileges that are necessary for installing software and making system-level changes. This allows the user to perform administrative tasks without encountering UAC prompts for each action. It's important to note that while this solution provides the necessary permissions, users should exercise caution and only use administrative privileges when required to minimize security risks.

   Source: Adapted from community discussion — kekejon

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4. Question 204 · 683 in bank

   A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost, the gateway, and known IP addresses on the internet and receive a response. Which of the following is the MOST likely reason for the issue?

   • AA firewall is blocking the application.
   • BThe wrong VLAN was assigned.
   • CThe incorrect DNS address was assigned.
   • DThe browser cache needs to be cleared.

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   Answer: C

   Explanation

   Is this really a question on the test? This is painfully unclear. Notice how the tech is able to ping IP addresses, but says nothing about resolving DNS names. I would assume it's a static, or, as the answers offer, an incorrect DHCP scope option for DNS before I'd assume the firewall is blocking all web traffic on a workstation. ...then again I'm probably overthinking it.

   Source: Adapted from community discussion — rocistuff

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5. Question 205 · 683 in bank

   A user is unable to access a website, which is widely used across the organization, and receives the following error message: The security certificate presented by this website has expired or is not yet valid. The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

   • AReboot the computer.
   • BReinstall the OS.
   • CConfigure a static IP.
   • DCheck the computer's date and time.

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   Answer: D

   Explanation

   D. Check the computer's date and time. The error message "The security certificate presented by this website has expired or is not yet valid" typically occurs when the computer's date and time settings are incorrect. Certificates have a validity period, and if the computer's system clock is set to a date or time outside that range, it can trigger this error. The technician should check the date and time settings on the user's computer and ensure they are correctly configured. If the date and time are incorrect, setting them to the current date and time should resolve the issue. Rebooting the computer (A), reinstalling the OS (B), and configuring a static IP (C) are unlikely to address this specific error message.

   Source: Adapted from community discussion — FT786

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6. Question 206 · 683 in bank

   Select 2

   Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the issue? (Choose two.)

   • AUninstalling the application
   • BGaining root access to the tablet
   • CResetting he web browser cache
   • DDeleting the application cache
   • EClearing the application storage
   • FDisabling mobile device management

   Show answer

   Answer: DE

   Explanation

   OK I'm noticing a huge drop-off in quality of questions after 250 or so, not sure if this is a real question on the test. That said, I would think clearing storage and cache are the better options since removing the app "resolves" the issue by removing the app entirely.

   Source: Adapted from community discussion — rocistuff

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7. Question 207 · 683 in bank

   A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

   • ASettings > Personalization
   • BControl Panel > Credential Manager
   • CSettings > Accounts > Family and Other Users
   • DControl Panel > Network and Sharing Center

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   Answer: C

   Explanation

   Add people to a home PC Select Start > Settings > Accounts > Family & other users. Under Other users, select Add someone else to this PC. Enter that person's Microsoft account information and follow the prompts.

   Source: Adapted from community discussion — Raffaelloo

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8. Question 208 · 683 in bank

   A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the MOST efficient way for the technician to complete this task?

   • AAccess control
   • BAuthentication application
   • CGroup Policy
   • DFolder redirection

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   Answer: C

   Explanation

   This falls under the category of Group Policy, which is related to Access Control. in gpedit, you can find settings for networks and printers under Computer Configurations >Administrative Templates.

   Source: Adapted from community discussion — Mehsotopes

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9. Question 209 · 683 in bank

   A user's corporate laptop with proprietary work information was stolen from a coffee shop. The user logged in to the laptop with a simple password, and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered?

   • ABiometrics
   • BFull disk encryption
   • CEnforced strong system password
   • DTwo-factor authentication

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   Answer: B

   Explanation

   If your computer is ever stolen, or has an on-path attack attempt to steal data. Having entire drive encrypted through bitlocker will keep data unreadable for those who do not the proper tokens & passwords.

   Source: Adapted from community discussion — Mehsotopes

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10. Question 210 · 683 in bank

    A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?

    • Amsinfo32
    • Bperfmon
    • Cregedit
    • Dtaskmgr

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    Answer: D

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220-1102 practice, question 201. 683 questions available.