220-1102 practice questions 221–230

1. Question 221 · 683 in bank

   A user's iPhone was permanently locked alter several failed login attempts. Which of the following will restore access to the device?

   • AFingerprint and pattern
   • BFacial recognition and PIN code
   • CPrimary account and password
   • DSecondary account and recovery code

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   Answer: C

   Explanation

   o restore access to an iPhone that has been permanently locked after several failed login attempts, the following option can be used: C. Primary account and password When an iPhone is permanently locked, it typically requires the user's primary account (Apple ID) and password to regain access. This is because Apple's security features are designed to protect the device and user data in case of unauthorized access attempts. By entering the correct primary account (Apple ID) and password associated with the device, the user can unlock the iPhone and restore access. While options like fingerprint and pattern (A), facial recognition and PIN code (B), and secondary account and recovery code (D) are valid security features on some devices, they are not specifically designed to unlock an iPhone that has been permanently locked. In such cases, the user's primary account and password are required to restore access to the device. -CHAT Gpt

   Source: Adapted from community discussion — Crezzki

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2. Question 222 · 683 in bank

   Which of the following macOS utilities uses AES-128 to encrypt the startup disk?

   • Afdisk
   • BDiskpart
   • CDisk Utility
   • DFileVault

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   Answer: D

   Explanation

   If you have a Mac with Apple silicon or an Apple T2 Security Chip, your data is encrypted automatically. Turning on FileVault provides an extra layer of security by keeping someone from decrypting or getting access to your data without entering your login password

   Source: Adapted from community discussion — Raffaelloo

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3. Question 223 · 683 in bank

   A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method?

   • AReinstalling Windows
   • BPerforming a quick format
   • CUsing disk-wiping software
   • DDeleting all files from command-line interface:

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   Answer: C

   Explanation

   The answer is C because both A and D will not accomplish wiping a hard drive, and subsequently a quick format will not sufficiently wipe information from a drive.

   Source: Adapted from community discussion — Antwon

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4. Question 224 · 683 in bank

   A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

   • AFull
   • BNon-parity
   • CDifferential
   • DIncremental

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   Answer: A

   Explanation

   The answer is A. Not only is it common sense (backup all of your data first in case you lose data with other backup methods), but it is also initially required for the other backup methods listed to be implemented properly.

   Source: Adapted from community discussion — [Removed]

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5. Question 225 · 683 in bank

   A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the issue?

   • AScreen-sharing software
   • BSecure shell
   • CVirtual private network
   • DFile transfer software

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   Answer: A

   Explanation

   To troubleshoot the issue of a remote user having trouble accessing an online share, screen-sharing software would be the most likely tool to use. Ex: Team viewer, microsoft teams and discord.

   Source: Adapted from community discussion — dcv1337

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6. Question 226 · 683 in bank

   A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

   • AInform the customer that the issue is not within the scope of this department.
   • BApologize to the customer and escalate the issue to a manager.
   • CAsk the customer to explain the issue and then try to fix it independently.
   • DRespond that the issue is something the customer should be able to fix.

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   Answer: B

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7. Question 227 · 683 in bank

   A user reported that a laptop's screen turns off very quickly after sitting for a few moments and is also very dim when not plugged in to an outlet. Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

   • APower Plans
   • BHibernate
   • CSleep/Suspend
   • DScreensaver

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   Answer: A

   Explanation

   A power plan is a collection of hardware and system settings that manage how your computer uses power. You can use power plans to reduce the amount of power your computer uses, maximize performance, or balance the two

   Source: Adapted from community discussion — Raffaelloo

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8. Question 228 · 683 in bank

   A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan is unable to locate the source of an infection. Which of the following should the technician check NEXT?

   • AWindows updates
   • BDNS settings
   • CCertificate store
   • DBrowser plug-ins

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   Answer: D

   Explanation

   D. Browser plug-ins When a user is receiving repeated pop-up advertising messages while browsing the internet and a malware scan doesn't identify the source, the next step for the technician should be to check browser plug-ins. Here's why: Browser Plug-ins: Malicious or unwanted browser extensions or plug-ins can often be the cause of intrusive ads and pop-ups. Check the installed browser extensions and disable or remove any suspicious or unnecessary plug-ins.

   Source: Adapted from community discussion — StayPorras

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9. Question 229 · 683 in bank

   The courts determined that a cybercrimes case could no longer be prosecuted due to the agency’s handling of evidence. Which of the following was MOST likely violated during the investigation?

   • AOpen-source software
   • BEULA
   • CChain of custody
   • DAUP

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   Answer: C

   Explanation

   Explanation: Chain of custody: This refers to the chronological documentation or paper trail showing the collection, control, transfer, analysis, and disposition of physical and electronic evidence. Maintaining a proper chain of custody is crucial in legal proceedings to ensure the integrity and admissibility of evidence. If there are gaps or irregularities in the chain of custody, it can raise doubts about the authenticity and reliability of the evidence, leading to potential legal challenges. chatgpt

   Source: Adapted from community discussion — edwinv

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10. Question 230 · 683 in bank

    A user reports a virus is on a PC. The user installs additional real-time protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

    • AUninstall one antivirus software program and install a different one.
    • BLaunch Windows Update, and then download and install OS updates.
    • CActivate real-time protection on both antivirus software programs.
    • DEnable the quarantine feature on both antivirus software programs.
    • ERemove the user-installed antivirus software program.

    Show answer

    Answer: E

    Explanation

    Having two antivirus programs running at the same time can cause performance issues, especially if both programs are running real-time protection. The technician should remove the user-installed antivirus software program and let the default antivirus program do its job. The reason I don't say A is the correct answer because it says "and install a different one", it's just leading to the same problem so E. is the best answer.

    Source: Adapted from community discussion — dcv1337

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220-1102 practice, question 221. 683 questions available.