CompTIA A+ Core 1 (2022 series)624 questions across 63 pages are complete and free, with no account or card.
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A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
Answer: A
Although D is very instinctive, I think A is the most professional way to go. I would like to know what CompTIA actually says about this.
Source: Adapted from community discussion — BustaSkull3
A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting?
Answer: C
When troubleshooting a computer that received a non-specific error after a scheduled restart, the best way to start is by: C. Reviewing the system event log. The system event log contains records of system events, errors, warnings, and other important information that can help diagnose issues on the computer. By reviewing the event log, the technician can identify any errors or warnings that occurred around the time of the restart, providing valuable clues about the cause of the problem.
Source: Adapted from community discussion — Duke_CT
A user’s laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?
Answer: C
Given that the user has already taken some basic steps to address the laptop's slowness, the next appropriate step for the technician would be: C. Bench test the laptop. Explanation: Bench testing involves running diagnostics and performance tests on the laptop to identify potential hardware or software issues that may be contributing to the slow performance.
Source: Adapted from community discussion — edwinv
A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next?
Answer: B
Since the phone is able to connect to the Wi-Fi network and responds to pings, but still unable to access comptia.org, the next step the technician should check is: B. DNS servers. DNS (Domain Name System) servers translate domain names (like comptia.org) into IP addresses that the device can understand and connect to. If there is an issue with the DNS servers configured on the phone, it may prevent the phone from accessing certain websites even though it is connected to the network.
Source: Adapted from community discussion — Duke_CT
A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?
Answer: C
The most likely issue causing paper jams in the shared printer is: C. Tray settings Explanation: Legal-sized documents require a different paper tray setting than letter-sized documents. If the printer is set to the wrong paper size or type, it can result in paper jams.
Source: Adapted from community discussion — edwinv
A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to resolve the issue?
Answer: C
To resolve the issue of vertical black lines on printouts, the technician should: C. Clean the rollers. Explanation: Vertical black lines on printouts are often caused by dirt, debris, or toner buildup on the rollers or other printer components. Cleaning the rollers (Option C) is a common and initial step to address print quality issues. The rollers can be cleaned with a lint-free cloth or an appropriate cleaning solution.
Source: Adapted from community discussion — edwinv
A user with an older laptop is unable to connect to the office network after new access points were installed. The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue?
Answer: A
The user has a legacy computer hence probably the WLAN card (Wireless LAN card in their laptop) cannot communicate using the new access point since its either an encryption issue (ie the Access Point is using WPA2 and the WLAN does not understand it). The best thing to do here is to purchase a new USB adapter that supports the newer protocols and would connect to the access point using the USB adapter.
Source: Adapted from community discussion — lara400
A technician is unable to connect to a network device via SSH. Which of the following cables should the technician use as an alternative connection method with a laptop?
Answer: A
To connect to a network device when unable to use SSH, the technician should use: A. Serial Explanation: Serial connections are often used for out-of-band management of network devices, especially when SSH or other network-based methods are unavailable.
Source: Adapted from community discussion — edwinv
Which of the following is the best example of when to use virtualization?
Answer: C
The best example of when to use virtualization is: C. To enhance security by centralizing all user desktops. Virtualization can be used to create virtual desktop infrastructure (VDI), where user desktop environments are hosted and managed centrally on virtual machines (VMs) in a data center. By centralizing user desktops, organizations can improve security by enforcing consistent security policies, reducing the risk of data loss or breaches, and simplifying management and updates. Therefore, the correct answer is:
Source: Adapted from community discussion — Duke_CT
A network technician needs to provide better wireless connectivity throughout a SOHO location. Which of the following should the technician deploy to best improve connectivity?
Answer: A
To best improve wireless connectivity throughout a SOHO (Small Office/Home Office) location, the technician should deploy: A. Access point Explanation: An access point (Option A) is specifically designed to enhance wireless connectivity. It provides a dedicated point for wireless devices to connect to the network and can improve coverage and performance.
Source: Adapted from community discussion — edwinv
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