Question 421 · 624 in bank
A technician is troubleshooting a user's laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue. Which of the following is the most likely cause of the laptop's issues?
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Answer: B
Explanation
The most likely cause of the laptop randomly turning off, coupled with the change in color of sticker paper from red to blue, is: B. Liquid damage. The change in color of the sticker paper indicates that liquid has come into contact with the internal components of the laptop. Liquid damage can cause short circuits and corrosion on electronic components, leading to malfunctions such as random shutdowns.
Source: Adapted from community discussion — Duke_CT