220-1101 practice questions 351–360

1. Question 351 · 624 in bank

   A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig and discovers the laptop has an IPv4 assignment of 169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?

   • ARestart the laptop in safe mode.
   • BReboot the DHCP server.
   • CReset the network adapter.
   • DReplace the laptop.
   • EReset the laptop in the docking station.

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   Answer: E

   Explanation

   E. Reset the laptop in the docking station. Explanation: Reset the laptop in the docking station: This step ensures that the laptop is properly seated in the docking station and that all connections are secure. A loose connection can cause the NIC to not function correctly, leading to issues like the 169.254.x.x IP address, which indicates that the laptop is not receiving an IP address from the DHCP server.

   Source: Adapted from community discussion — dvdlau

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2. Question 352 · 624 in bank

   Select 2

   A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.)

   • AChecked S.M.A.R.T. information
   • BMade sure the replacement drive was compatible
   • CRan CHKDSK
   • DReseated the HDD connector
   • EIncreased the page file size
   • FUpdated the firmware

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   Answer: AC

   Explanation

   The actions taken by the technician during troubleshooting, given the symptoms described (files disappeared, corrupt drive due to possible mechanical failure but files still readable), are: A. Checked S.M.A.R.T. information S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) provides information about the health and status of a hard drive. Checking S.M.A.R.T. information can help identify potential issues with the drive. C. Ran CHKDSK CHKDSK (Check Disk) is a Windows utility that scans and fixes issues with the file system and logical structure of a disk. Running CHKDSK can address file system-related problems. Explanation: Checking S.M.A.R.T. information (Option A) is a good step to assess the overall health and potential issues with the hard drive. Running CHKDSK (Option C) is relevant when dealing with file system issues and logical errors on the disk.

   Source: Adapted from community discussion — edwinv

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3. Question 353 · 624 in bank

   A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories: • USB badge reader • USB badge printer • USB signature pad • 3.5mm headset • HDMI external monitor • Mouse Which of the following is the best way to meet the user's requirement?

   • ADirectly connect all accessories to the laptop.
   • BProvide the user with a second laptop.
   • CConnect everything to a compatible docking station.
   • DProvide the user with a USB hub.

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   Answer: C

   Explanation

   To meet the user's requirement of being able to quickly pack up the laptop and leave, the best option is: C. Connect everything to a compatible docking station. Explanation: Using a compatible docking station (Option C) allows the user to connect all accessories to the docking station. When it's time to leave, the user can simply disconnect the laptop from the docking station without having to unplug each accessory individually. This provides a quick and convenient way to transition between stationary and mobile use.

   Source: Adapted from community discussion — edwinv

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4. Question 354 · 624 in bank

   The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

   • ATransmit power settings
   • BSecurity settings
   • CFirmware version
   • DLocation

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   Answer: D

   Explanation

   D. Location When experiencing slow Wi-Fi connection speeds, one of the first things to check is the physical location of the access point. The placement of the access point can significantly impact signal strength and coverage. Ensure that the access point is positioned optimally to provide good coverage throughout the office. Other options (A, B, and C) are also important considerations, but they may not be the primary cause of slow connection speeds in this context: A. Transmit power settings: Adjusting transmit power settings can affect signal strength, but it is secondary to the physical location. B. Security settings: While security settings are important for network protection, they typically don't directly impact connection speed unless there is an issue with the security configuration. C. Firmware version: Keeping firmware up-to-date is essential for security and performance improvements, but it might not be the immediate cause of slow connection speeds.

   Source: Adapted from community discussion — Jambito

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5. Question 355 · 624 in bank

   A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use to locate the port?

   • AToner probe
   • BLoopback plug
   • CCable tester
   • DWiFi analyzer

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   Answer: A

   Explanation

   The best tool for a technician to use to locate the port where a printer is connected on a patch panel is: A. Toner probe Explanation: A toner probe (Option A) is a tool used to trace and locate cables in a network infrastructure. The technician can connect the toner to one end of the cable, and then use the toner probe to trace the cable by listening for the tone it emits as it gets closer to the connected port on the patch panel.

   Source: Adapted from community discussion — edwinv

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6. Question 356 · 624 in bank

   A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?

   • ARAM
   • BHDD
   • CTPM
   • DCPU

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   Answer: B

   Explanation

   HDD is the slowest part of most computers. Read carefully, it states HDD and not SSD - an SSD would still b slower than RAM but HDD is probably the slowest here. RAM is also faster than HDD and SSD.

   Source: Adapted from community discussion — lara400

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7. Question 357 · 624 in bank

   A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

   • ADetermine the next steps to resolve the issue and document it.
   • BDesign a plan of action to resolve the issue and implement the solution.
   • CDocument the findings, actions, and outcomes.
   • DEstablish a theory of probable cause, researching internally or externally as needed.

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   Answer: D

   Explanation

   "Identify the problem. • Question user and identify user changes to computer.• Perform backups before making changes.• Inquire regarding environmental or infrastructure changes.• Review system and application logs. 2.Establish a theory of probable cause (question the obvious and if necessary, conduct internal or external research based on symptoms) Answer is D. Quote above is from COMP TIA's study guide.

   Source: Adapted from community discussion — [Removed]

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8. Question 358 · 624 in bank

   A user reports that a laser printer continues to print pages with text that is too light to read even after adding additional toner. Which of the following should the technician replace to correct this issue?

   • APaper with thinner stock
   • BContrast sensor
   • CPickup rollers
   • DTransfer drum

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   Answer: D

   Explanation

   To correct the issue of laser printer pages printing text too light to read even after adding additional toner, the technician should consider replacing: D. Transfer drum Explanation: The transfer drum (also known as the imaging drum or photoconductor) is a crucial component in the laser printing process. It plays a key role in transferring the toner onto the paper. If the transfer drum is worn out or defective, it may not effectively transfer the toner onto the paper, resulting in light or faded printouts. Adding additional toner (which is related to the toner cartridge) might not resolve the issue if the transfer drum is the root cause.

   Source: Adapted from community discussion — edwinv

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9. Question 359 · 624 in bank

   A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?

   • AEnable pairing.
   • BUse a hotspot.
   • CUse NFC.
   • DEnable synchronization.

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   Answer: A

   Explanation

   Bluetooth is a widely used technology for wireless communication between devices, including smartphones and headsets. To connect a smartphone and headset, enabling pairing via Bluetooth (Option A) is a common and effective method.

   Source: Adapted from community discussion — edwinv

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10. Question 360 · 624 in bank

    A technician is diagnosing the cause of the degraded status of a RAID 5 array of five HDDs. Which of the following steps should the technician complete first?

    • AReview the RAID log.
    • BReseat the RAID controller.
    • CReconnect the RAID cables.
    • DUpgrade the RAID firmware.

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    Answer: A

    Explanation

    When diagnosing the degraded status of a RAID 5 array, the technician should complete the following step first: A. Review the RAID log. Explanation: Reviewing the RAID log (Option A) can provide valuable information about any events, errors, or warnings related to the RAID array. It may help identify the cause of the degradation.

    Source: Adapted from community discussion — edwinv

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220-1101 practice, question 351. 624 questions available.