CSA practice questions 331–340

1. Question 331 · 362 in bank

   What is the difference between a UI Policy and Data Policy?

   • AData Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
   • BData Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
   • CData Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
   • DData Policies run only after UI Policies run successfully

   Show answer

   Answer: C

   Explanation

   c - Data policies enable you to enforce data consistency by setting mandatory and read-only states for fields. Data policies are similar to UI policies, but UI policies only apply to data entered on a form through the standard browser. Data policies can apply rules to all data entered into the system, including data brought in through import sets or web services and data entered through the mobile UI.

   Source: Adapted from community discussion — katbrosa

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2. Question 332 · 362 in bank

   Which one of the following is an accurate list of changes that are captured in an Update Set?

   • AChanges made to: tables, forms, schedules, and client scripts
   • BChanges made to: tables, forms, Business Rules, and data records
   • CChanges made to: tables, forms, groups, and configuration items (CIs)
   • DChanges made to: table, forms, views, and fields

   Show answer

   Answer: D

   Explanation

   Configurations are automatically recorded in update sets. Things like client scripts, business rules, UI Actions, etc. Things that are considered data, like users, groups, group associates (records on sys_user_grmember) don't get saved automatically. You can manually add these records to your update set by clicking the UI action in the bottom left corner." https://community.servicenow.com/community?id=community_question&sys_id=b18c761cdb83b344414eeeb5ca96192f https://community.servicenow.com/community?id=community_question&sys_id=3e5e8feddb9cdbc01dcaf3231f9619e0 A is wrong because Schedule jobs are not included B. is wrong because transactional data records are not included C. is wrong because configuration items are not included D therefore is the most accurate

   Source: Adapted from community discussion — Jo98778

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3. Question 333 · 362 in bank

   What are the steps to retrieve an Update Set?

   • AVerify Update Set is Complete, Retrieve, Preview, Apply
   • BVerify Update Set is Complete, Test Connection, Apply
   • CVerify Update Set is Complete, Test Connection, Commit
   • DVerify Update Set is Complete, Retrieve, Preview, Commit

   Show answer

   Answer: D

   Explanation

   From the training: To retrieve an update set from a remote instance, in the Production instance, navigate to All > System Update Sets > Update Sources and select the sub-production/development instance with the completed update set you want to commit. With remote instances, the update sets are already previewed during the retrieval. The platform does it for you! Click the Retrieve Completed Update Sets button or related link. Any update sets marked as Complete are transferred from the source (sub-production) instance to the target (production) instance. Select the Retrieved Update Sets Related list to access the Retrieved update set; you will see it was already previewed. Select the Update Set you want to commit and click the Commit Update Set button.

   Source: Adapted from community discussion — cluelessdood

   References

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation
   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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4. Question 334 · 362 in bank

   IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

   • Aan action
   • Ba spoke
   • Ca connection
   • Dan integration step

   Show answer

   Answer: B

   Explanation

   Correct: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/integrationhub/concept/integrationhub.html 'Integration Hub enables execution of third-party APIs as a part of a flow when a specific event occurs in ServiceNow. These integrations, referred to as spokes'

   Source: Adapted from community discussion — Mohammedhz

   References

   • docs.servicenow.com documentation

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5. Question 335 · 362 in bank

   Which of the following protects applications by identifying and restricting access to available files and data?

   • AApplication Configuration
   • BVerbose Log
   • CAccess Control Rules
   • DApplication Scope

   Show answer

   Answer: D

   References

   • docs.servicenow.com documentation

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6. Question 336 · 362 in bank

   Which one statement correctly describes Access Control rule evaluation?

   • ATable access rules are evaluated from the general to the specific
   • BIf more than one rule applies to a record, the older rule is evaluated first
   • CIf a row level rule and a field level rule exist, both rules must be true before an operation is allowed
   • DThe role with the most permissions evaluates the rules first.

   Show answer

   Answer: C

   Explanation

   It's C. Page 319 in Utah SNAF eBook near the bottom of the page. Also throws A out the door right off bat by saying "Specific to General" is how ACLs are evaluated.

   Source: Adapted from community discussion — [Removed]

   References

   • docs.servicenow.com documentation

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7. Question 337 · 362 in bank

   ServiceNow contains a resource which provides the following: ✑ A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. ✑ A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?

   • ACommon Services Data Model (CSDM)
   • BInformation Technology Service Management (ITSM)
   • CConfiguration Management Database (CMDB)
   • DInformation Technology Infrastructure Library (ITIL)

   Show answer

   Answer: A

   Explanation

   Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf

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8. Question 338 · 362 in bank

   An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

   

   • AThe Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
   • BThe manager does not have the itil role.
   • CThe manager is not a member of the Service Desk group.
   • DThe manager is not a member of the Network and Hardware groups.
   • EThe Assignment Group manager field is empty.

   Show answer

   Answer: D

   Explanation

   B is wrong. The manager clearly has ITIL role if he can see "Service Desk > My Groups Work list." The correct answer is D> Once he is a member of the groups, he can see the work assigned to the group that is unassigned

   Source: Adapted from community discussion — MattMeyer2022

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9. Question 339 · 362 in bank

   What do you need to do before you can use an Application-based trigger in your flow?

   • AActivate application trigger spoke
   • BActivate trigger security rules
   • CActivate application spoke, and plug-ins as needed
   • DAssign Application trigger role [sn_app_trigger_write] to SME
   • EActivate application plugins only

   Show answer

   Answer: C

   Explanation

   Extract from Admin course in Service Now: Application-based triggers are added when the associated application spoke* is activated. For example, these types of triggers allow you trigger a flow when an item is requested from the Service Catalog. In some instances, a plug-in might need to be activated as well (e.g. Flow Designer Support for Service Catalog). *A spoke contains Flow Designer triggers and actions dedicated to a particular application. For example, the ITSM Spoke contains actions for managing Task records such as the Create Task action. Spokes are activated when their parent application is activated.

   Source: Adapted from community discussion — Erp88

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10. Question 340 · 362 in bank

    Select 3

    The ServiceNow platform includes which types of interfaces? (Choose three.)

    • ANow Mobile Apps
    • BAgent Control Center
    • CBack Office Dashboard
    • DService Portals
    • ENow Platformֲ® User Interfaces
    • FField Service Taskboard

    Show answer

    Answer: ADE

    Explanation

    A. https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/concept/mobile-config-navigation.html D and E. https://www.servicenow.com/products/service-portal.html It is almost like ServiceNow is deliberately flooding these websites with wrong correct-answers so people fail the test.

    Source: Adapted from community discussion — Jo98778

    References

    • docs.servicenow.com documentation

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CSA practice, question 331. 362 questions available.