CSA practice questions 311–320

1. Question 311 · 362 in bank

   What would NOT appear in the Application Navigator if `service` is typed into the filter field?

   • AConfiguration > Business Services
   • BSelf-Service > Knowledge
   • CService Portal > Widgets
   • DIncident > Assigned to me

   Show answer

   Answer: D

   Explanation

   D is correct: I have just tested this in my personal instance, Service Portfolio Management>Business Service DOES show up: https://i.imgur.com/AvAWZEM.png.

   Source: Adapted from community discussion — Jana08

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2. Question 312 · 362 in bank

   Which of the following is used to categorize, flag, and locate records?

   • ASearch
   • BFavorites
   • CTags
   • DBookmarks

   Show answer

   Answer: C

   References

   • docs.servicenow.com documentation

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3. Question 313 · 362 in bank

   Which tool should be used to populate commonly used fields in a form?

   • ATemplate
   • BReference Qualifier
   • CFormatter
   • DAssignment Rule

   Show answer

   Answer: A

   References

   • docs.servicenow.com documentation

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4. Question 314 · 362 in bank

   How is a group defined in ServiceNow?

   • AA group is one record stored in the Group Type [sys_user_group_type] table
   • BA group is one record stored in the Group [sys_user_group] table
   • CA group defines a set of users that share the same location
   • DA group defines a set of users that share the same job title

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   Answer: B

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5. Question 315 · 362 in bank

   What is a role in ServiceNow?

   • AA role is one record in the Role [user_sys_role] table
   • BA role is a set of modules for a particular application
   • CA role is one record in the Role [sys_user_role] table
   • DA role is a persona used in Live Feed Chat

   Show answer

   Answer: C

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6. Question 316 · 362 in bank

   What is a Notification?

   • AA new Knowledge article created by a Business Rule
   • BA tool for alerting users that events that concern them have occurred
   • CA message through Connect related to a Change Request
   • DAn email file attachment

   Show answer

   Answer: B

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7. Question 317 · 362 in bank

   Which one of the following is NOT a type of Visual Task Board?

   • AFlexible
   • BFreeform
   • CFeature
   • DGuided boards

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   Answer: C

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8. Question 318 · 362 in bank

   What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

   • ARITM (Number)>REQ (Number)>PROCUREMENT (Number)
   • BREQ (Number)>RITM (Number)>PROCUREMENT (Number)
   • CREQ (Number)>RITM (Number)>TASK (Number)
   • DFULFILLMENT (Number)>RITM (Number)>TASK (Number)

   Show answer

   Answer: C

   Explanation

   'Task' is the parent table of all task-type records in the system. It is the parent of REQ, RITM, and SCTASK. When you order a catalog item, the system generates a single RITM record for each item in the cart at the time you order. These RITM records are all grouped underneath a parent REQ record. Depending on your workflow, you might also have SCTASK records that get generated as children of a RITM record

   Source: Adapted from community discussion — alsman

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9. Question 319 · 362 in bank

   Select 2

   What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

   • AYou should never assign roles to groups.
   • BYou should assign roles to users.
   • CYou should add users to groups.
   • DYou should assign roles to groups.

   Show answer

   Answer: CD

   Explanation

   if the user gets promoted and has a ton of roles based off their position, its easier to change their group aka one thing rather than change all of the associated roles

   Source: Adapted from community discussion — alecks_

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10. Question 320 · 362 in bank

    Select 2

    What are two ways to generate an Event? (Choose two.)

    • ABusiness Rule
    • BWorkflow
    • CLog entry
    • DKnowledge article publication

    Show answer

    Answer: AB

    Explanation

    This question has questionable wording, a event will be generated by publishing a KB doc but you can create an event using either business rules and workflows yes.

    Source: Adapted from community discussion — lhughes

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CSA practice, question 311. 362 questions available.