ADMIN practice questions 31–40

1. Question 31 · 622 in bank

   Select 3

   Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company. Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)

   • ACase Feed
   • BWorkflow Email Alerts
   • CCase Group
   • DCase Comments
   • EEvents

   Show answer

   Answer: ACD

   Explanation

   I think it should be A, D, E. What is the workflow email alert used for in this context. The event will let you document details about the meeting as requested by the question

   Source: Adapted from community discussion — juan_adrian_moreno

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2. Question 32 · 622 in bank

   Select 2

   Ursa Major Solar wants to use the Salesforce approval process. What are two characteristics that make a sales process a good fit for the Salesforce approval process? (Choose two.)

   • AThere are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.
   • BThe first level approval can be denied and automatically routed to the Sales VP for final approval.
   • CThe approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP.
   • DThere is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.

   Show answer

   Answer: AD

   Explanation

   A, D should be correct. B is not correct because Sales VP is a higher role than the first approval. If first approval has been denied then there is no chance to get approval from VP.

   Source: Adapted from community discussion — NareshVishram

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3. Question 33 · 622 in bank

   The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the System Administrator use?

   • ASharing Rule
   • BValidation Rule
   • CWorkflow Rule
   • DCase Auto-Response Rule

   Show answer

   Answer: D

   Explanation

   Reference: https://success.salesforce.com/answers?id=90630000000gmknAAA

   Source: Adapted from community discussion — Jon_C

   References

   • Salesforce Help

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4. Question 34 · 622 in bank

   A company has a complicated Sales process regarding its opportunities. The company has three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific to that line of business's industry and customers. For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. How should an Administrator configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields?

   • ACreate six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout.
   • BCreate six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with six total Page Layouts, one for each Record Type.
   • CCreate one Record Type with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).
   • DCreate three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).

   Show answer

   Answer: D

   Explanation

   why not the Answer is B it says For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. can someone help me understand this

   Source: Adapted from community discussion — Ayesha26

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5. Question 35 · 622 in bank

   The sales manager at Universal Containers wants three users to have Read and Edit access to Campaigns. How should the Administrator fulfill this requirement?

   • AAdd Read and Edit access for Campaigns to the Sales User profile.
   • BCreate a Permission Set with Read and Edit access for Campaigns.
   • CAssign users to a System Administrator profile to provide full access.
   • DClone the Sales User profile and set up Read and Edit access for Campaigns.

   Show answer

   Answer: B

   Explanation

   "If a permission isn’t enabled in a profile but is enabled in a permission set, users with that profile and permission set have the permission" https://help.salesforce.com/articleView?id=perm_sets_overview.htm&type=5 answer is B

   Source: Adapted from community discussion — Animega

   References

   • Salesforce Help

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6. Question 36 · 622 in bank

   Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities. What should the Administrator do to make sure the appropriate prices are applied to products on opportunities for this partner?

   • ACreate a custom object for the discounted products.
   • BCreate a new discount Record Type on the Products object.
   • CCreate a new list price on the Standard Price Book.
   • DCreate a custom Price Book with the discounted list prices.

   Show answer

   Answer: D

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7. Question 37 · 622 in bank

   If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically

   • ATrue
   • BFalse

   Show answer

   Answer: B

   Explanation

   I'm finding with some of these questions, that there is a built-in presumption (which makes them more of a challenge to answer) - as in this case, the presumption is that 'Do Not Create a New Opportunity upon Conversion' from a Lead has not been enabled. See: https://trailhead.salesforce.com/en/content/learn/modules/admin_intro_opptys_leads/admin_intro_opptys_leads_leads Convert a Lead On the Leads tab, select a lead to convert. Click Convert. In the Account Name field, either select a new account or search for an existing one. For existing accounts, details about the lead appear in empty fields. If your company uses person accounts and the lead is an individual consumer, leave the Account Name field blank. If you update an existing person account, the option to overwrite the Lead Source field in the person account with the value from the lead. In the Opportunity Name field, enter a name for the new opportunity or select Do not create a new opportunity upon conversion. Optionally, schedule a follow-up task under Task Information. Click Convert.

   Source: Adapted from community discussion — J_Cat27

   References

   • Salesforce Help
   • trailhead.salesforce.com documentation

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8. Question 38 · 622 in bank

   Select 2

   When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? (Choose two.)

   • ABig deal alerts
   • BOpportunity update reminders
   • CChatter groups
   • DOpportunity Dashboard

   Show answer

   Answer: BD

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9. Question 39 · 622 in bank

   Universal Containers has a private sharing model on Opportunities. The System Administrator has been asked to create a new custom object that will track customer payment information and will link to the Opportunity. Only those users with access to the Opportunity should be able to see the records on the new object. What should the Administrator do to accomplish this task?

   • ACreate a lookup relationship with Profile permissions.
   • BCreate a Master-Detail relationship with Profile permissions.
   • CCreate a Master-Detail relationship with a Criteria Based Sharing Rule.
   • DCreate a Lookup relationship with a Criteria Based Sharing Rule.

   Show answer

   Answer: B

   Explanation

   C is incorrect: Custom objects on the “detail” side of a master-detail relationship can't have sharing rules, manual sharing, or queues, as these require the Owner field. Detail and subdetail records inherit security settings and permissions from the master record. You can’t set permissions on the detail record independently.

   Source: Adapted from community discussion — Mariazinha

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10. Question 40 · 622 in bank

    Select 2

    Which two groups of objects can be created when converting a Lead? (Choose two.)

    • AAccount, Contact, Lead Conversion
    • BAccount, Contact, Opportunity
    • CAccount, Opportunity, Order
    • DPerson Account, Opportunity

    Show answer

    Answer: BD

    References

    • Salesforce Help
    • trailhead.salesforce.com documentation

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ADMIN practice, question 31. 622 questions available.