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Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement?
Answer: C
Reference: https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_basics_automate_case_management
Source: Adapted from community discussion — amandaabdo
Ursa Major Solar has the following process regarding its opportunities: ✑ There are three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific so that line of business's industry and customers. ✑ For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. An Administrator needs to configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields. What should the Administrator do to accomplish this goal?
Answer: D
The District Sales Director at Cloud Kicks wants to share the leaderboard component on his dashboard with his sales team. What two actions should an administrator take to enable this functionality? (Choose two.)
Answer: C
A sales ops user has been identified as the dashboards expert within Cloud Kicks. This user needs to be able to update dashboard folder access for all non- private folders. Which permission should the administrator assign to the user?
Answer: C
Manage Dashboards in Public Folders Create, edit, and delete dashboards,1 and manage their sharing in all public dashboard folders. This permission does not extend to others’ personal folders. This permission allows users to edit and share dashboards in all folders, including hidden folders. They also get these permissions:
Source: Adapted from community discussion — sts1991
Which three objects can be added as Campaigns Members? (Choose three.)
Answer: BCD
Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:
Answer: D
What are two considerations when activating and assigning Themes and Branding? (Choose two.)
Answer: BC
- Only one theme can be active at a time, and a theme applies to your entire org. - You can create up to 300 custom themes, but you can’t modify or clone the built-in themes provided by Salesforce. - Themes don’t apply to Salesforce Classic or to mobile
Source: Adapted from community discussion — MonBouj
The sales operations team at Universal Containers purchased a list of shipping companies they would like to be imported into the Salesforce org using the Data Import Wizard. Some companies on the list may already be customers. Which fields should the administrator use to prevent duplicates when importing these Account records?
Answer: A
Ursa Major Solar (UMS) is using the workflow field update. Which two actions can UMS complete with this feature? (Choose two.)
Answer: AD
A. Apply a specific value to a field. Correct. Use a field update action to apply the value. B. Update the value of a field on a child object. Incorrect. Workflow actions cannot update child records. C. Modify the record type of a record. Correct. Use a field update action to change the record type. D. Choose a formula field for a field update. Incorrect. Formula fields are a calculation and cannot be updated with a workflow
Source: Adapted from community discussion — moussafirfouzia93
Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search. What option should the administrator adjust to fully restrict access?
Answer: B
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