PGMP practice questions 121–130

1. Question 121 · 439 in bank

   The program sponsor requests a weekly performance report. The tools and techniques to monitor and control program performance include which of the following?

   • AProgram management performance variances, business criteria reweighting, root cause identification, and statistical sampling.
   • BInterviewing, SWOT analysis, run chart, and matrix-based charts.
   • CEarned value management, financial reporting systems, performance measurement techniques, and program management information systems.
   • DDelphi technique, scatter diagram, Pareto chart, and organization charts.

   Show answer

   Answer: C

   Next question

2. Question 122 · 439 in bank

   The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented?

   • AProgram quality standards
   • BCustomer management plan
   • CBenefits management plan
   • DBenefits sustainment plan

   Show answer

   Answer: C

   Explanation

   C. Benefits Management Plan. The Benefits Management Plan is a document that outlines the expected benefits of a program, how these benefits align with the organizational goals, and how they will be measured and tracked. In this case, the specific target of a 30% reduction in customer complaints is a quantifiable benefit that the program is expected to deliver. This plan would detail not only this benefit but also the methods for measuring the program's success in achieving it, and how this aligns with the broader objectives of the organization.

   Source: Adapted from community discussion — [Removed]

   Next question

3. Question 123 · 439 in bank

   A two-year program is coming to an end. Many of the initial governance board members have moved from their current posts or left the company. Several new members have joined, but have a short association with the program, which changes the board's expectations and focus. During the final phase gate review, some board members are uncertain of their roles and expectations in the process. How should the program manager handle this situation?

   • AReview the final program outcome with the program sponsor
   • BPrepare a program change request utilizing new board member input
   • CReview the strategic plan and benefits management plan with the board
   • DPresent the final program status, costs, and schedule reports

   Show answer

   Answer: C

   Next question

4. Question 124 · 439 in bank

   A program manager is working with the sponsor, stakeholders, and steering committee to formulate a program's benefits sustainment and transition plan. What should the program manager do to create this plan?

   • AIdentify key measures to compare expected benefits in the benefits management plan with actual performance once benefits sustainment and program transition starts.
   • BAssign creation of the benefits sustainment plan to the organization responsible for monitoring and controlling the sustainment period.
   • CInterview stakeholders, and revise the benefits management plan to provide new insight into the program's execution and benefits sustainment period.
   • DUpdate the benefits management plan, and provide a copy to the organization responsible for measuring the sustainment period.

   Show answer

   Answer: A

   Next question

5. Question 125 · 439 in bank

   The program manager must define the program and understand the organization's target market and customer needs. What should the program manager do first?

   • ABrainstorm with the program team to decide on the definitions of the target market.
   • BMeet with peers to identify the company's competitors in the target market.
   • CMeet with the project managers to identify the target market.
   • DWork with the program sponsor to assess the needs of the target market.

   Show answer

   Answer: D

   Explanation

   D. Work with the program sponsor to assess the needs of the target market. Working with the program sponsor is crucial in this context because the sponsor typically has a strategic view of the organization's goals and the market it serves. The sponsor can provide valuable insights into the target market and customer needs, ensuring that the program is aligned with the organization's broader objectives. This collaboration can help in accurately defining the program scope and objectives based on a clear understanding of what the market requires and expects.

   Source: Adapted from community discussion — [Removed]

   Next question

6. Question 126 · 439 in bank

   To increase its presence and promote its products and services in new markets, a company begins to implement its new business strategy. The company's CEO endorses a new program to promote and support this strategy. However, before the program is formally initiated, this strategy must be aligned with the organization's strategic goals and objectives. What should the program manager develop first?

   • AProgram's risk threshold
   • BProgram risk management plan
   • CProgram resource management plan
   • DProgram risk and issue governance forum

   Show answer

   Answer: A

   Next question

7. Question 127 · 439 in bank

   You are the program manager of the YHT Program. You have been working with a vendor in the program but have decided that the contract between your program and the vendor needs to be terminated. What two things must be documented if you wish to terminate a vendor's contract?

   • AContract and the quality measurements for the vendor's work
   • BThe scope verification document and the termination notice
   • CContract and scope verification process documents
   • DWork that has been completed and uncompleted work

   Show answer

   Answer: D

   Next question

8. Question 128 · 439 in bank

   An organization requests that a junior project manager, with no previous experience or training in the industry, take over a complex program component. The program component involves senior subject matter experts and has dependencies with other large projects to deliver key benefits to the organization. How should the junior project manager respond to this request?

   • AAccept the assignment, identify the skill gaps, and request training.
   • BReject the assignment, because of the ethical requirement not to accept work for which the project manager is not qualified.
   • CAccept the assignment as a challenge and an opportunity to acquire new skills and seek advice from a senior project manager.
   • DReject the assignment because of fear of failure and resulting negative career impact.

   Show answer

   Answer: A

   Next question

9. Question 129 · 439 in bank

   You are the program manager for your organization and you need to define all of the program resources you'll need for your program. All of the following can be considered a program resource except for which one?

   • AA forklift
   • BMaterials for the installation of a new server
   • CA positive risk response
   • DGary, an application developer

   Show answer

   Answer: C

   Next question

10. Question 130 · 439 in bank

    Program A is dependent upon program B to complete benefits sustainment for two benefits. Program A is on track to meet program benefits. However, program B's program manager has just advised that program B has been closed. What should program A's program manager update and review first with the stakeholders?

    • ABenefits sustainment plan
    • BBenefits register
    • CBenefits management plan
    • DBenefits transition plan

    Show answer

    Answer: D

    Next question

Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

PGMP practice, question 121. 439 questions available.