220-1102 practice questions 431–440

1. Question 431 · 683 in bank

   A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

   • ADrilling
   • BDegaussing
   • CLow-level formatting
   • DErasing/wiping

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   Answer: B

   Explanation

   What is Degaussing? Degaussing is a method of permanently erasing data from working and non-working hard drives, tape, and floppy disks. Degaussing completely sanitizes the media of data in seconds by delivering a powerful magnetic pulse that instantly destroys all magnetic domains on the disk platters. Source: https://garnerproducts.com/what-is-degaussing#:~:text=What%20is%20Degaussing%3F,domains%20on%20the%20disk%20platters.

   Source: Adapted from community discussion — Paradox_Walnut

   References

   • comptia.org documentation

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2. Question 432 · 683 in bank

   A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

   • AEnable boot logging on the system.
   • BLaunch the last known-good configuration.
   • CCheck the system resource usage in Task Manager.
   • DRun the sfc /scannow command.
   • EUse the Event Viewer to open the application log.

   Show answer

   Answer: A

   Explanation

   To diagnose issues with the Windows OS loading at startup, the technician should consider several troubleshooting steps: A. Enable boot logging on the system: This can help in identifying drivers or services causing issues during startup by creating a log file that records the loading process. B. Launch the last known-good configuration: This option allows the system to boot using the most recent configuration that was known to work properly. D. Run the sfc /scannow command: This command scans and repairs corrupted system files that might be causing startup issues. E. Use the Event Viewer to open the application log: The Event Viewer can provide insights into errors or warnings related to the startup process, helping diagnose the issue. Given these options, the most direct action to diagnose the issue would be: A. Enable boot logging on the system. This will provide a detailed log of the startup process, including any drivers or services that may be causing the problem.

   Source: Adapted from community discussion — Duke_CT

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3. Question 433 · 683 in bank

   A payroll server has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide the fastest data recovery in this situation?

   • AFull
   • BDifferential
   • CSynthetic
   • DIncremental

   Show answer

   Answer: A

   Explanation

   For the fastest data recovery, A. Full backups are typically the most suitable option. Full backups create a complete copy of all data at a specific point in time, making the recovery process straightforward. When restoring from a full backup, you only need to access one backup set, which simplifies and speeds up the recovery process compared to other backup methods. Differential, synthetic, and incremental backups all involve storing only changed or new data since the last backup, which means that during the recovery process, you might need to access multiple backup sets to restore the data to its most recent state. While these methods are efficient for minimizing storage space and backup time, they may not be as fast for data recovery as a full backup.

   Source: Adapted from community discussion — yutface

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4. Question 434 · 683 in bank

   A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

   • AFamily Options
   • BUpdate & Security
   • CEase of Access
   • DNetwork & Internet
   • EPrivacy

   Show answer

   Answer: A

   Explanation

   To limit the amount of time children spend on the internet in Windows 10, the user should enable the "Family Options" settings. This feature allows parents to set up parental controls, including time limits for internet usage, on their children's accounts. So, the correct option is: A. Family Options

   Source: Adapted from community discussion — Duke_CT

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5. Question 435 · 683 in bank

   A user reports that a new, personally owned tablet will not connect to the corporate Wi-Fi network. The user is able to connect to the Wi-Fi network with other devices, and the tablet is running the latest software. Which of the following is the most likely cause of the issue?

   • AIncorrect encryption settings
   • BBlocked MAC address
   • COutdated drivers
   • DDisabled location services

   Show answer

   Answer: B

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6. Question 436 · 683 in bank

   A technician is on site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to best handle the situation?

   • AInsist that the customer is correct and document the concern.
   • BListen to the customer and do not speak at all.
   • CEscalate the issue to the next tier.
   • DApologize and ask what would help resolve the issue.

   Show answer

   Answer: D

   Explanation

   The best approach for the technician in this situation is D. Apologize and ask what would help resolve the issue. This response shows empathy and a willingness to understand the customer’s perspective, which can help de-escalate the situation and find a satisfactory resolution.

   Source: Adapted from community discussion — a87d6a4

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7. Question 437 · 683 in bank

   Which of the following should be documented to ensure that the change management plan is followed?

   • AScope of the change
   • BPurpose of the change
   • CChange rollback plan
   • DChange risk analysis

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   Answer: A

   Explanation

   All of the options listed are important components to document in a change management plan, but if I had to choose the most crucial one for ensuring the plan is followed, I'd select option A: Scope of the change. This outlines the boundaries of the change, specifying what will be affected and what will not. It provides clarity to all stakeholders involved, helping to ensure that everyone understands the extent of the change and can act accordingly within those parameters.

   Source: Adapted from community discussion — Duke_CT

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8. Question 438 · 683 in bank

   A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

   • ADevice
   • BBusiness
   • CNetwork
   • DOperation

   Show answer

   Answer: B

   Explanation

   Given the critical importance of the legacy system and the caution regarding financial impact, the IT manager is likely most concerned with option B: Business impact. Implementing new applications on the legacy system could potentially disrupt operations or incur unexpected costs if not managed properly. Therefore, any changes must be carefully planned and executed to minimize negative consequences on the business.

   Source: Adapted from community discussion — Duke_CT

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9. Question 439 · 683 in bank

   A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

   • AInsist that the customer is correct and document the concern.
   • BListen to the customer and do not speak at all.
   • CEscalate the issue to the next tier.
   • DApologize and ask what would help resolve the issue.

   Show answer

   Answer: D

   Explanation

   Probably something like group policy or something involving user accounts. These answers make literally no sense for the questions. Literally mismatched.

   Source: Adapted from community discussion — max12553

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10. Question 440 · 683 in bank

    A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?

    • Amsconfig
    • Bchkdsk
    • Csfc
    • Ddiskpart
    • Emstsc

    Show answer

    Answer: C

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220-1102 practice, question 431. 683 questions available.