BUSINESS-ANALYST practice questions 81–90

1. Question 81 · 112 in bank

   The business analyst (BA) at Universal Containers is writing user stories for its Salesforce Field Service implementation. What should the BA evaluate to understand the risk level of the user stories?

   • ATeam, budget, and timeline impact
   • BScope, resource, and documentation impact
   • CTechnical, operational, and regulatory impact

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   Answer: A

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2. Question 82 · 112 in bank

   New Interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst Is mapping the process to document the overall lead creation process. What should the process map look like?

   • AA somewhat detailed process map that is easy to remember and self- explanatory
   • BA very detailed process map that is unambiguous and version controlled
   • CA simple process map that is high-level and covers key aspects

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   Answer: B

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3. Question 83 · 112 in bank

   Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback: The functionality described in the test case is working as expected. The stakeholder wants to change the label of several fields described in the test case. The stakeholder wants to add two new fields that were excluded from the test case Which step should the business analyst take next?

   • AAcknowledge the feedback, create a new test case that includes the field changes, and assign the test case back to the stakeholder for immediate testing.
   • BAcknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
   • CAcknowledge the feedback, create a new user story that includes the field changes, and ask the stakeholder to update the existing test case to show it was successfully tested.

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   Answer: C

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4. Question 84 · 112 in bank

   A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation Including acceptance criteria and definition of done for a Heroku project. Which way should the BA approach creation of this documentation?

   • AInclude the overall perspective for acceptance criteria and the persona's perspective for definition of done.
   • BInclude the persona's perspective for acceptance criteria and the overall perspective for definition of done.
   • CCreate one consolidated set of documentation as the two terms are synonymous and used interchangeably.

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   Answer: B

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5. Question 85 · 112 in bank

   Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of Its Sales Cloud instance. NTO has previously implemented a complex security solution with organization-wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (BA) for recommendations on how to proceed. Which aspect of a potential solution is most important for a BA to consider?

   • AUser adoption
   • BScalability
   • CSystem downtime

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   Answer: B

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6. Question 86 · 112 in bank

   A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process. What are the top three benefits of creating a process map?

   • ABuilds accountability, increases revenue, and decreases overall time spent on requirements
   • BIdentifies improvements, decreases project costs, and starts the change process
   • CEngages stakeholders, identifies improvements, and starts the change process

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   Answer: C

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7. Question 87 · 112 in bank

   As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform. What should the business analyst do to gam the end users' cooperation?

   • AIdentity key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liaison between business and technical teams.
   • BUse an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.
   • CRespond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.

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   Answer: A

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8. Question 88 · 112 in bank

   A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views, the sales manager prefers to keep the recently viewed list as their default list. When the manager realizes they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help. What are the next steps the business analyst should take?

   • ARecommend that the user submit a ticket related to the field creation.
   • BDocument the desired outcome and research the impact of making a change.
   • CResearch AppExchange solutions that offer customization options.

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   Answer: B

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9. Question 89 · 112 in bank

   The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest in the project. Which level of influence should the BA place the HR director on the stakeholder wheel?

   • AThe Enterprise
   • BThe Project
   • CThe Sponsor

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   Answer: B

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10. Question 90 · 112 in bank

    A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?

    • ADetailed user stories with technical documentation about the existing process
    • BCollected pain points from people who follow the existing process
    • CAnnotated process flows with modifications to an existing process

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    Answer: C

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BUSINESS-ANALYST practice, question 81. 112 questions available.