BUSINESS-ANALYST practice questions 51–60

1. Question 51 · 112 in bank

   The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release. What should the BA use?

   • ASetup Audit Trail
   • BChange Sets
   • CVersion control

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   Answer: C

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2. Question 52 · 112 in bank

   A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project. How should the BA approach the project?

   • AAnalyze, build, operate, deliver
   • BAnalyze, operate, build, deliver
   • CAnalyze, build, deliver, operate

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   Answer: C

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3. Question 53 · 112 in bank

   A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation. Which level of detail should the BA use for the process map and why?

   • ASimple — A high-level overview of the process Is sufficient to show a new user experience.
   • BSomewhat detailed — Since the process will be repetitive, new users will learn and remember the details.
   • CVery detailed — It should be prescriptive for new users following an unfamiliar process.

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   Answer: C

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4. Question 54 · 112 in bank

   Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project. Which group should the BA include early in the scoping process?

   • AScrum team
   • BStakeholders
   • CPersonas

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   Answer: B

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5. Question 55 · 112 in bank

   The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction. Which activity would be most effective in helping the BA understand the sales process?

   • AUsing live workshops to map out the sales process
   • BConducting individual interviews with stakeholders
   • CAsking stakeholders to complete a questionnaire

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   Answer: B

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6. Question 56 · 112 in bank

   Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use. In which scenario should the business analyst recommend Kanban?

   • AWork includes platform support requiring Immediate outage handling.
   • BWork is generally project-based and can be broken into smaller pieces.
   • CWork is predictable but sometimes lacks sufficient planning.

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   Answer: B

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7. Question 57 · 112 in bank

   The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project. Which type of documentation should the BA utilize?

   • AUse cases
   • BObject models
   • CCurrent state analysis

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   Answer: C

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8. Question 58 · 112 in bank

   Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals. Which option should the BA use to construct the user story?

   • AAs a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
   • BAs a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
   • CAs a sales team member, I need additional enablement training and reporting information to help me improve close rates.

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   Answer: B

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9. Question 59 · 112 in bank

   Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases. What should the business analyst recommend to meet the requirements?

   • AStandard object for activity capture, Screen Flow user interface
   • BStandard object for activity capture, custom Lightning Web Component user interface
   • CCustom object for activity capture, custom Lightning Web Component user interface

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   Answer: A

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10. Question 60 · 112 in bank

    The business analyst (BA) at Cloud Kicks (CK) is writing user stories for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story. Which user story most accurately represents the goal?

    • AAs a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
    • BAs a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.
    • CAs a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

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    Answer: B

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BUSINESS-ANALYST practice, question 51. 112 questions available.