BUSINESS-ANALYST practice questions 31–40

1. Question 31 · 112 in bank

   After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to make adjustments to the original requirements around Sales Cloud opportunity management. What should the business analyst do to manage the requested changes?

   • AUpdate the change management document and user acceptance testing plans.
   • BUpdate the change request log and draft a new user story.
   • CUpdate the gap analysis document and scope statement specification.

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   Answer: B

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2. Question 32 · 112 in bank

   Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more Information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC. Which technique is the BA using?

   • AStakeholder Analysis
   • BStrategy Analysis
   • CEnterprise Analysis

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   Answer: C

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3. Question 33 · 112 in bank

   The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation. Which people should participate in UAT?

   • ABA, business users, key stakeholders
   • BBA, project manager, key stakeholders
   • CBusiness users, project manager, key stakeholders

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   Answer: A

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4. Question 34 · 112 in bank

   The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind. What should the BA do next?

   • AGather requirements and then note the proposed solution.
   • BAsk the stakeholder to demo their solution to the project team.
   • CImplement the solution now to save time in the planning phase.

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   Answer: A

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5. Question 35 · 112 in bank

   The lead business analyst (BA) at Cloud Kicks is putting together user stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAs on how to construct a user story. What should the lead BA tell the junior BAs to include in a user story?

   • AInclude technical details
   • BInclude who, what, and why
   • CInclude the V2MOM structure

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   Answer: B

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6. Question 36 · 112 in bank

   Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated. What should the BA do to build trust with the stakeholder as the project continues?

   • AReset project expectations at the next meeting with the stakeholder.
   • BSet up a casual meeting to create a personal connection with the stakeholder.
   • CAsk an executive sponsor to address the stakeholder's concerns.

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   Answer: B

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7. Question 37 · 112 in bank

   The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative. What are the benefits of using a DevOps tool in this situation?

   • ATracks changes for the testing team and provides access to user stories
   • BTracks changes in real time and provides a single source of truth
   • CTracks changes on a daily basis and provides a history of changes

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   Answer: B

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8. Question 38 · 112 in bank

   The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item. What is the name of this documentation type?

   • AUser story
   • BBusiness analysis plan
   • CUse case

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   Answer: A

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9. Question 39 · 112 in bank

   Universal Containers has a Salesforce Knowledge base solution; however, the support agents have indicated that the system has duplicate Knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution options, the business analyst (BA) noticed an idea in the Salesforce IdeaExchange that directly addresses this requirement. The idea is in beta testing and will be generally available in the next release. What should the BA suggest?

   • AAsk the support manager to wait until the idea is released.
   • BAsk the Salesforce Account Executive to release the idea early.
   • CAsk the development team to build a custom solution based on the Idea.

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   Answer: A

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10. Question 40 · 112 in bank

    The Service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA). Which task should be assigned to the BA?

    • ACreate user training materials.
    • BConduct user training.
    • CSet up users for training.

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    Answer: A

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BUSINESS-ANALYST practice, question 31. 112 questions available.