BUSINESS-ANALYST practice questions 41–50

1. Question 41 · 112 in bank

   Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTO's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience. Which strategy should the BA use to accomplish the goal?

   • AUnderstand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
   • BUnderstand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
   • CUnderstand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

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   Answer: B

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2. Question 42 · 112 in bank

   During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

   • AFinancial, Technical. Operational
   • BTechnical, Stakeholder, Enterprise
   • CEnterprise, Strategy, Stakeholder

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   Answer: C

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3. Question 43 · 112 in bank

   Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource. What does an activity box marked "C: Customer” mean?

   • AThe customer should be Informed.
   • BThe customer should be consulted.
   • CThe customer should be responsible.

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   Answer: B

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4. Question 44 · 112 in bank

   The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges. What should the BA do to resolve these challenges with the release team?

   • AInvolve the stakeholders in the business requirements gathering sessions.
   • BProvide detailed test cases to validate the functional requirements.
   • CAssociate each set of metadata changes to the corresponding user story.

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   Answer: C

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5. Question 45 · 112 in bank

   Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future. What should the BA do next?

   • AInclude the operations team during discovery.
   • BProceed with the sales team's project as planned.
   • CStart project work for the operations team.

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   Answer: A

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6. Question 46 · 112 in bank

   The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to dearly test the functionality based on a given persona. Which step should the BA take next?

   • ACreate a SWOT (strength, Weakness, Opportunity. Threat) analysis to understand why development and testing took more time.
   • BMove the deployment date out so the teams have more time to work.
   • CReview the user stories to ensure they are small, testable, and valuable.

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   Answer: C

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7. Question 47 · 112 in bank

   A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud. What should the BA use for their evaluation?

   • AUniversal Process Notation (UPN)
   • BEntity Relationship Diagram (ERD)
   • CCross-functional flowchart

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   Answer: A

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8. Question 48 · 112 in bank

   A sales manager expresses frustration that the sales team is failing to enter calls in Salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to completely revamp existing tools and processes. The sales manager reaches out to the business analyst (BA) for recommendations. What should the BA do next?

   • AResearch third-party apps on the AppExchange.
   • BExport a weekly report of user activity.
   • CEngage a developer to scope a custom solution.

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   Answer: A

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9. Question 49 · 112 in bank

   Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment: Custom apps - Active Salesforce Sites - Active flows - Custom tabs - Visualforce pages - Which path should the BA take to find this information?

   • AConduct stakeholder interviews.
   • BRead business process documentation.
   • CReview configuration settings.

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   Answer: C

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10. Question 50 · 112 in bank

    The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT). What is the goal of UAT?

    • ATo ensure what was originally requested is being delivered
    • BTo identify acceptance criteria with pass/fail indicators
    • CTo summarize the overall ask and determine what is in scope

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    Answer: A

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BUSINESS-ANALYST practice, question 41. 112 questions available.