Question 821 · 1401 in bank
An urgent meeting has been established with the project team to discuss the cause of some quality issues that are preventing delivery to the client. The product owner recommends a root cause analysis (RCA). What should the project lead do?
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Answer: D
Explanation
D. Facilitate the meeting so anyone can share their ideas and is heard during the session. In a situation where quality issues are preventing delivery to the client, it's crucial to conduct a root cause analysis (RCA) to identify the underlying causes of the problems. Facilitating a meeting where anyone can share their ideas and concerns is essential for a successful RCA. This approach promotes open communication and ensures that all team members have an opportunity to contribute to the identification of root causes. The project lead should act as a neutral facilitator, guiding the discussion and helping the team reach a consensus on the identified causes and potential solutions. This collaborative approach is aligned with agile principles and encourages a sense of ownership and responsibility among team members for addressing and resolving quality issues.
Source: Adapted from community discussion — Only12go

