PGMP practice questions 391–400

1. Question 391 · 439 in bank

   Component projects in a program produce items that are integrated and delivered to stakeholders incrementally. Some of these items are not working correctly, causing the stakeholders to become concerned. What should the program manager do to address this situation?

   • AEnsure all items conform to the quality standards of the program
   • BProvide a refund to the stakeholders who received the defective items
   • CEscalate the issue to the steering committee for a policy review
   • DAsk the project managers to conduct quality inspections of future items

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   Answer: A

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2. Question 392 · 439 in bank

   A leading healthcare company is implementing an electronic medical records system across its healthcare facilities and is in the program delivery phase. Several updates on the deliverables have been made since the last program status update. The executive sponsor, primary business stakeholder, and key functional manager from the healthcare facility have requested an interim update. What should the program manager do next?

   • AProduce an updated status report for all stakeholders and distribute it ahead of the normal schedule
   • BUtilize the process defined in the program communications management plan to communicate these updates
   • CProvide these stakeholders with updates since the last program status update via email
   • DUpdate the online program dashboard with the changes that have occurred since it was first published

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   Answer: B

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3. Question 393 · 439 in bank

   Many stakeholders have recently left a program to retire or be assigned to other programs. The program manager wants to update the replacement stakeholders on the program goals. What should the program manager provide to the new stakeholders?

   • AProgram business case
   • BProgram charter
   • CProgram master schedule
   • DProgram roadmap

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   Answer: B

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4. Question 394 · 439 in bank

   Organizational environment could lead to products and services becoming stale over time, which could directly impact the organization's competitive advantage. One risk could have diverse impacts across organizational programs. How should the program manager address this risk?

   • ALearn through people, processes, technology, and information
   • BEmphasize quality is brought in as an element
   • CHire vendors through the procurement process
   • DLearn from competitors and their strategies

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   Answer: A

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5. Question 395 · 439 in bank

   A program manager has already signed an endorsement by the large and complex IT application program. During the execution of the program's course, several component managers raise different issues to the program manager by the program escalation process, then the program manager reviews these issues with the component managers and figures out these issues should stay at the component level. What is the cause of these issues?

   • AProgram risk attitudes are set too optimistic
   • BProgram risk thresholds are set too narrow
   • CProgram risk tolerances are set too high
   • DProgram risk appetites are set too aggressive

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   Answer: B

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6. Question 396 · 439 in bank

   A program manager has performed quantitative risk analyses for all identified program risks while creating a program risk management plan. The program manager and their team have also defined risk responses for each risk. What should the program manager do next to ensure effective program risk management?

   • AReview and update the risk register
   • BMonitor and control risks
   • CCommunicate risks to stakeholders
   • DImplement risk responses

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   Answer: D

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7. Question 397 · 439 in bank

   A program manager is preparing a program team to work virtually due to a health crisis. The program team has never worked virtually in the past for an extended period of time. What should the program manager do?

   • ASpeak to program team members and focus on program objectives and how to achieve deliverables
   • BDefer to the executive management for guidance and direction in this situation
   • CUpdate the risk register and monitor as part of the program risk monitoring and controlling activity
   • DIdentify as a risk, work on a program communication plan and update the replacement

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   Answer: D

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8. Question 398 · 439 in bank

   The intermediate benefits of an international e-commerce program decrease incrementally and chronologically during the delivery phase. These decreases are due to currency inflation and increased transportation costs. Which documents should the program manager use to document these changes?

   • ABenefits management plan and benefits register
   • BBenefits management plan and program governance plan
   • CBenefits management plan and program roadmap
   • DBenefits management plan and issue register

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   Answer: A

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9. Question 399 · 439 in bank

   During a global health crisis, the senior leadership of a hospital system asked a program manager to evaluate a crucial clinical program due to uncertain patient needs and poor project component quality. What should the program manager do first?

   • ACancel the existing components to ensure program benefits are achieved
   • BEvaluate and update the program change management plan
   • CPut the existing components on hold and perform a quality assessment
   • DEvaluate and update the project change management plan

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   Answer: B

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10. Question 400 · 439 in bank

    A program is actively delivering incremental benefits. Several approved change orders are affecting the schedules of multiple component projects in the program. The program sponsor is unclear on when specific benefits are being delivered because of all the schedule changes. What should the program manager do to prepare for a meeting with the program sponsor?

    • ACreate a change order requesting funds necessary to meet the schedule
    • BAsk the project managers to update the component schedules
    • CAggregate the component schedules into a detailed master schedule
    • DUpdate the program roadmap based on the component schedules

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    Answer: D

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PGMP practice, question 391. 439 questions available.