Microsoft Dynamics 365 Customer Experience Analyst81 questions across 9 pages are complete and free, with no account or card.
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A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes. You need to set up a unit group so that the manufacturer can sell different quantities. What should you create first?
Answer: A
You are the Dynamics 365 Sales administrator for an electronics company. The sales team is having difficulty locating different products in the same category - for instance; all versions of flat screen TV available. You need to make it easier for the sales team to navigate through products via taxonomy. What should you use?
Answer: A
You are a Dynamics 365 Sales administrator. You are setting up a product catalog. You need to configure the base unit group. Which quantity or measurement should you configure?
Answer: B
You are running Dynamics 365 Sales for a pharmaceutical company. The hospitals are set up as accounts. The nurses are set up as contacts under each hospital name. A nurse works for HospitalA and HospitalB part time. You add the nurse as a contact for HospitalA. You realize you can add the nurse as a contact to only one hospital. You need to ensure that the nurse is associated with both hospitals in the system. What should you do?
Answer: D
Your organization has customized Dynamics 365 Sales to allow sales users to create account plans on existing accounts. The Account table has a one-to-many relationship with the Custom Account Plan table. To comply with privacy laws, your organization needs to delete inactive account records after two (2) years. Some account managers noticed that when they delete accounts, linked account plans are also deleted. Account managers want to be able to use these account plans as references. You need to ensure that when accounts are deleted, the accounts plans are NOT deleted. Which type of behavior should you set on the delete action in the relationship between accounts and account plans?
Answer: C
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are reviewing a Dynamics 365 implementation for your customer. During the review, the customer tells you that they want a central search function which displays results by relevance. You need to prepare to configure Dataverse search for the implementation. Solution: Recognize that when you enable Dataverse search, it is enabled for all model-driven apps. Does this meet the goal?
Answer: A
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are reviewing a Dynamics 365 implementation for your customer. During the review, the customer tells you that they want a central search function which displays results by relevance. You need to prepare to configure Dataverse search for the implementation. Solution: Ensure that any tables you wish to display results from are included in the model-driven apps. Does this meet the goal?
Answer: B
You are configuring offline mode for a model-driven app on a customer project. You need to ensure that the customer is aware of the capabilities and limitations of offline mode. Which two facts should you convey? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Answer: AB
You need to enable the Dynamics 365 App for Outlook for the sales team. You need to perform the prerequisite actions before you can add the app for all users. Which two actions should you perform? Each correct answer presents part of the solution. (Choose two.) NOTE: Each correct selection is worth one point.
Answer: AC
Accompany plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales. The salespeople want to know when their emails will be synced. You need to describe the server-side synchronization frequency for the salespeople. How should you describe the frequency?
Answer: D
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