Question 331 · 363 in bank
Which of the following is MOST critical to support IT governance cultural changes within an organization?
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Answer: C
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Which of the following is MOST critical to support IT governance cultural changes within an organization?
Answer: C
An enterprise has decided to use third-party software for a business process which is hosted and supported by the same third party. The BEST way to provide quality of service oversight would be to establish a process:
Answer: D
he BEST way to provide quality of service oversight for the third-party software hosted and supported by the same third party would be to establish a process: D. for periodic service provider audits. Here's why: Periodic service provider audits: Conducting regular audits of the service provider helps ensure that they are meeting the agreed-upon service levels, delivering the expected quality of service, and complying with contractual obligations. These audits can assess factors such as performance, security, availability, data protection, and overall service delivery. By conducting periodic audits, the enterprise can actively monitor and evaluate the service provider's performance, identify any areas of concern or non-compliance, and take appropriate actions to address them. This process enables quality of service oversight and helps maintain a strong level of control and accountability.
Source: Adapted from community discussion — Frank1480
In a successful enterprise that is profitable in its marketplace and consistently growing in size, the non-IT workforce has grown by 50% in the last two years. The demand for IT staff in the marketplace is more than the supply, and the enterprise is losing staff to rival organizations. Due to the rapid growth, IT has struggled to keep up with the enterprise, and IT procedures and associated job roles are not well-defined. The MOST critical activity for reducing the impact caused by IT staff turnover is to:
Answer: D
It’s not advisable to outsource all IT operations, especially the core ones. And, if there are issues/gaps in documentation of procedures those need to be sorted out internally first.
Source: Adapted from community discussion — Ramye
A large enterprise has been experiencing high turnover of skilled IT personnel, resulting in a significant loss of knowledge within the IT department. Which of the following should be done FIRST to address this problem?
Answer: C
A newly established IT steering committee is concerned whether or not a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?
Answer: D
Capability maturity levels provide an evaluation criteria by which you can compare your current processes to assess their level of sophistication ranging from barely able to do the thing to (not meeting the objective, initial), doing the thing really really well with dope stuff like automation and even having feedback loops for continuous improvement (optimizing) and everywhere in between ( managed, defined, quantitatively managed). The objective here, is an availability requirement. CMMI is a great model because it can help us identify our current state (our current maturity level) and help us identify a road map to that desired future state.
Source: Adapted from community discussion — notwhatitsiems
Following a major IT incident that resulted in a loss to the enterprise, a CIO is preparing for a meeting with the board of directors to discuss what may have failed internally. Which of the following should the CIO do FIRST to provide assurance to the board?
Answer: A
To provide assurance to the board of directors following a major IT incident, the FIRST action the CIO should take is: C. Review the incident response policy. Here's why: Review the incident response policy: After a major IT incident, it is crucial to review the incident response policy to assess its effectiveness in addressing and mitigating similar incidents in the future. By reviewing the policy, the CIO can evaluate whether it was followed appropriately during the incident, identify any gaps or deficiencies, and propose necessary improvements. This step demonstrates the CIO's proactive approach in addressing the incident and ensures that the incident response policy is robust and aligned with the enterprise's needs.
Source: Adapted from community discussion — Frank1480
Which of the following is the PRIMARY ongoing responsibility of the IT governance function related to risk?
Answer: C
In the ISACA material, governance has three primary roles - Evaluate, Direct and Monitor. Within the monitor role, ensuring that enterprise risk management is aligned to business risk is NOT one of the functions. This is why C is the best answer.
Source: Adapted from community discussion — John_Connor
Which of the following is the BEST outcome measure to determine the effectiveness of IT risk management processes?
Answer: A
A is the best answer because, events are bound to happen but the seriousness to address an issue or event by management provides significant outcome measure to determine the effectiveness of the IT risk management processes.
Source: Adapted from community discussion — Sathish5
The BEST way for a CIO to monitor the alignment between the business and IT strategy is to regularly review:
Answer: B
The BEST way for a Chief Information Officer (CIO) to monitor the alignment between the business and IT strategy is to regularly review the balanced scorecard. The balanced scorecard is a strategic management tool that provides a comprehensive view of an organization's performance by considering various perspectives, including financial, customer, internal processes, and learning and growth. By regularly reviewing the balanced scorecard, the CIO can assess how well IT initiatives and services are contributing to overall business objectives and identify areas that may require adjustment or improvement. This approach provides a holistic and balanced view of the alignment between business and IT strategy.
Source: Adapted from community discussion — SuperMax
Which of the following is PRIMARILY achieved through performance measurement?
Answer: A
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