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A large financial institution is considering outsourcing customer call center operations which will allow the chosen vendor to access systems from offshore locations. Which of the following represents the GREATEST risk?
Answer: A
Of the following, who is PRIMARILY responsible for applying frameworks for the governance of IT to balance the need for security controls with business requirements?
Answer: C
The answer is C. Data stewards. Data stewards are responsible for ensuring that data is managed in a way that meets the needs of both the business and the IT department. This includes applying frameworks for the governance of IT to balance the need for security controls with business requirements. Data scientists, data processors, and data analysts are all important roles in the management of data, but they do not have the same level of responsibility for IT governance.
Source: Adapted from community discussion — yihwen
What should be done FIRST when feedback indicates recently implemented software products are not meeting business unit expectations?
Answer: C
The rationale aligning with CGEIT: A gap analysis compares the current software capability to the original business requirements and expectations. This reveals where gaps exist causing the dissatisfaction. Understanding the precise gaps through analysis allows targeted action to address the root causes. Reviewing UAT (A), training (B), and help logs (D) do not provide the same direct insights into underlying gaps causing the issues. CGEIT emphasizes diagnostics like gap analysis to pinpoint where expected benefits are not being realized post-implementation. The analysis focuses efforts on areas requiring attention.
Source: Adapted from community discussion — Jimmy123
An enterprise is replacing its customer relationship management (CRM) system with a cloud-based system. Which of the following should be done FIRST when preparing for data migration?
Answer: A
The FIRST step that an enterprise should take when preparing for data migration is to A. Review the enterprise data architecture. This is because the enterprise data architecture will provide a high-level overview of the organization's data, including the data sources, data formats, and data relationships. This information will be essential for planning the data migration.
Source: Adapted from community discussion — yihwen
When evaluating the process for acquiring third-party IT resources, management identified several suppliers with repeated downtime issues impacting the enterprise. Which of the following is the BEST approach to help ensure future service delivery in accordance with business objectives?
Answer: B
The BEST approach to help ensure future service delivery in accordance with business objectives when there are repeated downtime issues impacting the enterprise from third-party IT resources is to B. Implement contract monitoring. This is because contract monitoring will help to ensure that the suppliers are meeting their contractual obligations. This includes meeting service level agreements (SLAs) and ensuring that the services are delivered in accordance with the agreed-upon specifications.
Source: Adapted from community discussion — yihwen
An IT governance committee recently received a report indicating a scarcity of key IT skills in the marketplace to meet the core needs of the business. Reviewing which of the following would BEST help the committee respond to this situation?
Answer: D
An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:
Answer: D
Which of the following should be the MAIN governance focus when implementing a newly approved bring your own device (BYOD) policy?
Answer: C
To develop appropriate measures to improve organizational performance, the measures MUST be:
Answer: A
The responsibility for the development of a business continuity plan (BCP) is BEST assigned to the:
Answer: B
The BEST assignment for the development of a business continuity plan (BCP) is to the business owner (Option B). The business owner is typically the individual or entity responsible for the specific business unit or process, and they have a comprehensive understanding of the critical functions, processes, and dependencies within their area of responsibility.
Source: Adapted from community discussion — Sathish5
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CGEIT practice, question 251. 363 questions available.
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