220-1101 practice questions 61–70

1. Question 61 · 624 in bank

   A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

   • ATest the RAM in different slots, one at a time.
   • BRemove and test the power supply.
   • CReplace the motherboard.
   • DChange the CMOS battery.

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   Answer: A

   Explanation

   If the computer is not completing POST and is stuck at the manufacturer logo screen even after disconnecting all internal and removable parts, then the next step would be to test the RAM in different slots, one at a time. This is because the issue could be due to a faulty RAM or a bad memory slot. Testing the RAM in different slots will help in identifying the faulty RAM or memory slot. If the issue is not with the RAM, then other hardware components such as the power supply, motherboard, or CMOS battery may be the root cause of the problem. However, trying to replace the motherboard or the power supply without proper diagnosis can be expensive and time-consuming. Therefore, it is best to start with the simplest and most common troubleshooting step of testing the RAM.

   Source: Adapted from community discussion — ronniehaang

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2. Question 62 · 624 in bank

   A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

   • AUse data recovery software to find and recover the hard drive information.
   • BAccess the BIOS and select to rebuild the degraded RAID array.
   • CBoot into the BIOS and enable the TPM on the new motherboard.
   • DReturn the replaced motherboard back to the computer.

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   Answer: C

   Explanation

   D. Return the replaced motherboard back to the computer. Swapping the motherboard can disrupt the TPM association with the hard drive encryption key, causing boot problems and data inaccessibility. Reverting to the original motherboard or one that is compatible with the TPM key should resolve the issue and allow the system to boot normally, with access to the stored data. The other options are not likely to address the root cause of the problem: A. Using data recovery software: Data recovery software won't be effective in this case because the data is likely encrypted, and the issue is related to the TPM key association. B. Rebuilding the degraded RAID array: This option is not relevant because there is no mention of a RAID array in the scenario, and the issue is related to the motherboard and TPM. C. Enabling the TPM on the new motherboard: Enabling TPM on the new motherboard alone may not resolve the issue because the TPM key association needs to be restored, which often involves returning to the original or compatible motherboard.

   Source: Adapted from community discussion — Spectre7

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3. Question 63 · 624 in bank

   A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

   • AChange the paper weight setting.
   • BReplace the printer's fuser.
   • CUpgrade the printer firmware.
   • DClean the toner drums and rollers.

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   Answer: D

   Explanation

   The presence of ghost images on a printed page indicates that the printer's imaging components are not functioning correctly. These components are responsible for transferring the toner onto the paper, and duplicate images are often caused by residual toner on the imaging drum or rollers. Therefore, the correct option to eliminate the ghost images is to clean the toner drums and rollers. Therefore, the correct option is D. Clean the toner drums and rollers. This is a common and straightforward maintenance task that can help to resolve print quality issues. Changing the paper weight setting or upgrading the printer firmware will not address the issue of ghost images. Replacing the printer's fuser may be necessary in some cases, but it is not the first step that should be taken when troubleshooting ghost images on a printed page.

   Source: Adapted from community discussion — Paula77

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4. Question 64 · 624 in bank

   A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

   • ATPM
   • BHSM
   • CUEFI
   • DARM

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   Answer: A

   Explanation

   ARM is ( System on Chip ) CPU architecture that uses a passive cooling system ( fanless) commonly used in Apple hardware, most Android smartphones, and tablets, most Chromebooks, and some Windows phones and tablets. HSM ( Hardware Security Module ) uses a removable thumb drive or USB key to store cryptographic material. In order to access it - must know the password, and PIN to authenticate it - In the question, the laptop stores a secure PIN - not a removable device. Thus HSM can be eliminated. UEFI is a firmware used in the newer motherboard and supports 64-CPU. " UEFI-based systems provide built-in secure storage for cryptographic keys " - I do not think that it is the right answer." The TPM chip has a secure storage area that a disk encryption program such as Windows BitLocker can write its keys to" It looks like the answer is A However, TPM 2.0 requires UEFI to work so it could be confusing.

   Source: Adapted from community discussion — Tomeq

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5. Question 65 · 624 in bank

   A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

   • AClean the filter.
   • BAdjust the standby timeout.
   • CCheck the power cable connection.
   • DReplace the bulb.

   Show answer

   Answer: A

   Explanation

   I think this has to be A. Timeout could cause the shutdown but it wouldn't prevent the projector from being powered on for 15 minutes. Overheating might. The projector shuts off when it's too hot and won't come back on until it has adequately cooled. Cleaning the filter makes the most sense to help prevent overheating.

   Source: Adapted from community discussion — Oushi

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6. Question 66 · 624 in bank

   Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

   • AIaaS
   • BSaaS
   • CDBaaS
   • DDRaaS

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   Answer: A

   Explanation

   An administrator would typically use option A, "IaaS" (Infrastructure as a Service), to migrate virtual machines from on-premises to the cloud. IaaS provides the underlying infrastructure, such as virtualized computing resources (virtual machines), storage, and networking, which allows you to create and manage virtual machines in the cloud. This makes it suitable for migrating existing virtualized workloads from on-premises environments to cloud providers like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). The other options listed are not directly related to virtual machine migration: B. SaaS (Software as a Service) refers to cloud-hosted software applications and does not involve migrating virtual machines. C. DBaaS (Database as a Service) focuses on database management and hosting, not virtual machine migration. D. DRaaS (Disaster Recovery as a Service) is about setting up disaster recovery solutions in the cloud, not specifically for migrating virtual machines from on-premises to the cloud. However, it could be related to the overall cloud strategy for business continuity.

   Source: Adapted from community discussion — randomh1p

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7. Question 67 · 624 in bank

   A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?

   • AA foreign object is stuck inside the port.
   • BThe cable connection utilized the wrong orientation.
   • CThe USB cable is physically damaged.
   • DThe USB port belongs to a different form factor.

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   Answer: D

   Explanation

   B suggests that the issue could be due to the cable CONNECTION utilizing the wrong orientation, which might prevent proper insertion of the USB device. This is more about the ORIENTATION or ALIGNMENT of the connector. Option D, on the other hand, suggests that the USB port itself may belong to a different form factor, meaning it might PHYSICALLY differ from other USB ports on the device. This could result in COMPATIBILITY issues with the USB device. So in this scenario the port is smaller than the plug which makes it incompatible.

   Source: Adapted from community discussion — e643de3

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8. Question 68 · 624 in bank

   A technician powers on a PC and its monitor and sees the following error message: No input signal detected - The display lights on the computer are on. Which of the following is a possible solution?

   • AChanging the BIOS settings
   • BChanging the connector setting on the monitor
   • CChecking the power plug on the monitor
   • DChecking the power plug on the PC

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   Answer: B

   Explanation

   A. Incorrect - The BIOS cannot be seen as an input is not detected B. Correct - Since both the PC and Monitor are on, using the monitor settings to verify it has the right input is the way to go C. Incorrect - While this could be a solution, the problem states the technician has powered on the PC and monitor already D. Incorrect - See C

   Source: Adapted from community discussion — NotAHackerJustYet

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9. Question 69 · 624 in bank

   A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?

   • AImpact
   • BInkjet
   • CLaser
   • DThermal

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   Answer: A

   Explanation

   The technician is most likely working on an impact printer. Impact printers use ribbons to transfer ink to the paper through a series of pins or hammers that strike the ribbon, leaving a mark on the paper. If the ribbon is worn or damaged, the printed output will appear faded or incomplete. Impact printers are commonly used for printing receipts or documents that require multiple copies. Examples of impact printers include dot-matrix and line printers.

   Source: Adapted from community discussion — ronniehaang

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10. Question 70 · 624 in bank

    A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

    • A0
    • B1
    • C5
    • D10

    Show answer

    Answer: D

    Explanation

    The answer is RAID 10 but it's not a good question because the RAID 10 can only handle multiple drive failures if they're on different mirrored pairs.

    Source: Adapted from community discussion — fiela1

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220-1101 practice, question 61. 624 questions available.