220-1101 practice questions 531–540

1. Question 531 · 624 in bank

   A user reports that a new brand of paper works well in all but one printer in the office. For that printer, the paper seems to be too heavy or too thick to feed in from the printer tray. Which of the following will correct the print issues?

   • AReplacing the printer pickup rollers
   • BChanging the printer spooler settings
   • CUsing OEM-branded paper for this printer
   • DIncreasing the corona wire voltage

   Show answer

   Answer: A

   Explanation

   A. Replacing worn-out pickup rollers can improve paper feeding and resolve issues related to heavier or thicker types of paper not properly feeding into a printer from the tray.

   Source: Adapted from community discussion — icexiaodong

   Next question

2. Question 532 · 624 in bank

   A user reported performance issues on a computer after a recent OS update. A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the technician take next?

   • ADocument the findings.
   • BPerform a system backup.
   • CInitiate the system restore.
   • DVerify full system functionality.

   Show answer

   Answer: B

   Next question

3. Question 533 · 624 in bank

   A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

   • ATry to extract data.
   • BReseat the RAM modules.
   • CInspect the fan.
   • DCheck the CD tray.

   Show answer

   Answer: A

   Explanation

   Another classic comptia gotcha question. The normal thought process after the first few sentences about the ticking noise and the PC failing to boot would be that the HDD is failing, so you want to extract the data asap before it's gone. The annoying part is that they're asking what to do FIRST. Realistically, options like inspecting the fan can be checked/done quickly, so they could generally be first steps since you don't know what the problem is until you inspect something. Also, trying to extract data would generally take longer so it's generally not a first step. In this case, they gave enough information for you to assume the hard drive is failing without you having to really inspect anything. So yeah try to extract the data, and thanks comptia.

   Source: Adapted from community discussion — rodwave

   Next question

4. Question 534 · 624 in bank

   Following a security breach that revealed employee username and password information, an organization would like to implement additional security for users logging in to company devices. Which of the following would be the best solution for the organization to use?

   • ABiometric authentication
   • BPeer-reviewed log-ins
   • CLog-in scripts
   • DOne-time tokens

   Show answer

   Answer: D

   Explanation

   A. Biometric authentication Biometric authentication, such as fingerprint or facial recognition, adds an extra layer of security by verifying a user's identity based on unique physical characteristics. This makes it significantly harder for unauthorized individuals to gain access to company devices. The other options are not as effective: B. Peer-reviewed log-ins: This is not a standard security practice and is not effective in preventing unauthorized access. C. Log-in scripts: Log-in scripts can automate the login process but do not add additional security layers. D. One-time tokens: While one-time tokens can add an extra layer of security, biometric authentication is generally considered more secure and convenient. By implementing biometric authentication, the organization can significantly enhance the security of its devices and protect sensitive information. GG

   Source: Adapted from community discussion — Nate_A

   Next question

5. Question 535 · 624 in bank

   A desktop technician is helping a customer choose a laptop configuration for the customer's child. The child will use the computer primarily for school-related activities, and the computer should be as inexpensive as possible. Which of the following disk configurations should the technician suggest to the customer?

   • ARAID
   • BeMMC
   • CHDD
   • DNVMe

   Show answer

   Answer: B

   Explanation

   For a laptop primarily used for school-related activities and needing an inexpensive solution, the technician should suggest: B. eMMC eMMC (embedded MultiMediaCard) is a cost-effective storage option commonly used in budget-friendly laptops and devices. It offers decent performance for basic computing tasks typically performed by students.

   Source: Adapted from community discussion — max12553

   Next question

6. Question 536 · 624 in bank

   Which of the following devices is designed to monitor and filter incoming and outgoing network traffic?

   • ASwitch
   • BAccess point
   • CFirewall
   • DHub

   Show answer

   Answer: C

   Next question

7. Question 537 · 624 in bank

   After a company upgraded its network infrastructure, a single user reported experiencing slow network speeds on their desktop. No other users with the same desktop configuration within the department have reported an issue. Which of the following actions should a technician do first?

   • AUpdate Internet bandwidth speed.
   • BUpdate the BIOS firmware.
   • CReplace the motherboard.
   • DReplace the patch cable.

   Show answer

   Answer: D

   Explanation

   D. Replace the patch cable. Since the issue is isolated to a single user and their desktop, the most likely cause is a physical connection problem. Replacing the patch cable is the simplest and quickest way to isolate whether the issue lies with the user's workstation or the network infrastructure. If replacing the patch cable doesn't resolve the issue, then further troubleshooting can be conducted.

   Source: Adapted from community discussion — schalke04

   Next question

8. Question 538 · 624 in bank

   A user’s computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?

   • ACheck the temperature of the CPU.
   • BUpdate the device driver.
   • CRead the event logs.
   • DReplace the power supply.

   Show answer

   Answer: C

   Explanation

   Checking the event logs is the most efficient first step to troubleshoot a system that frequently freezes. Event logs often contain detailed information about system errors, warnings, and critical events that occurred before the system became unresponsive. This information can provide valuable clues about the root cause of the issue, such as software conflicts, driver problems, or hardware failures. Once the technician has analyzed the event logs, they can proceed with further troubleshooting steps like checking CPU temperature, updating drivers, or replacing hardware components if necessary.

   Source: Adapted from community discussion — schalke04

   Next question

9. Question 539 · 624 in bank

   A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user’s server credentials have expired and reactivates them. Which of the following should the technician do next?

   • AEscalate the issue.
   • BDocument the findings.
   • CPerform backups of all critical data.
   • DVerify system functionality.

   Show answer

   Answer: D

   Next question

10. Question 540 · 624 in bank

    A company needs to secure remote user data with minimal interaction. Which of the following should the company do?

    • AConfigure self-encrypting hardware.
    • BUpdate firewall rule sets.
    • CEnable BIOS passwords.
    • DRemove physical ROM drives.

    Show answer

    Answer: A

    Explanation

    Self-encrypting hardware, such as self-encrypting drives (SEDs), provides an effective solution for securing data with minimal user interaction. SEDs automatically encrypt all data stored on the drive without requiring any special software or user action, ensuring that data remains protected even if the drive is removed from the device. This feature is particularly beneficial for remote users who may not consistently follow manual encryption procedures, offering a seamless and user-transparent method to secure sensitive data.

    Source: Adapted from community discussion — miggins

    Next question

Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

220-1101 practice, question 531. 624 questions available.