820-605 practice questions 71–80

1. Question 71 · 104 in bank

   Select 2

   In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

   • AThe adoption campaign provides notifications of new feature releases.
   • BThe adoption campaign surveys all end users for product feedback.
   • CThe adoption campaign notifies customers of a critical bug.
   • DThe adoption campaign provides free trial licenses for feature upgrades.
   • EThe adoption campaign provides free user training.

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   Answer: AB

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2. Question 72 · 104 in bank

   Select 2

   What are two examples of expand opportunities? (Choose two.)

   • Aproviding solution optimization services
   • Badding headcount to manage solution by the customer
   • Ctraining on existing features
   • Dhosting an executive review
   • Eincreasing license count

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   Answer: AE

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3. Question 73 · 104 in bank

   What is a type of expansion opportunity?

   • Aadditional user groups
   • Bpositive customer sentiment
   • Cstrong stakeholder communication
   • Dusing latest release versions

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   Answer: A

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4. Question 74 · 104 in bank

   Select 2

   Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)

   • AExperience
   • BEvaluation
   • CAwareness
   • DDeployment
   • EAdoption

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   Answer: BC

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5. Question 75 · 104 in bank

   Select 2

   The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

   • Acost efficiency
   • Bemployee satisfaction
   • Ctime to market
   • Dbusiness growth
   • Esustainability

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   Answer: CD

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6. Question 76 · 104 in bank

   Which Customer Success activity is critical from the supplier perspective?

   • Aidentifying opportunities for sales expansion
   • Bdriving full adoption of the company’s technology across all supported solutions
   • Censuring the customer has a success plan and is achieving each milestone in a timely manner
   • Dlistening carefully to the customer’s feedback and taking actions so the company’s solutions can be improved

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   Answer: C

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7. Question 77 · 104 in bank

   What is a lagging indicator of the customer achieving the value proposition?

   • Aproduct deployment
   • Bcontract renewal
   • Cdecrease in the number of problem reports
   • Dmovement to evaluate stage

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   Answer: B

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8. Question 78 · 104 in bank

   Select 2

   Which two activities support Customer Success planning? (Choose two.)

   • Aservice ticket tracking
   • Badoption barrier identification
   • Cquality control
   • Dservice delivery program management
   • EKPI tracking

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   Answer: BE

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9. Question 79 · 104 in bank

   What is a business adoption barrier?

   • Asolution is not implemented
   • Bcustomer lacks technical knowledge
   • Cservices are unpurchased
   • Dlack of customer stakeholder

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   Answer: A

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10. Question 80 · 104 in bank

    What is a technical adoption barrier?

    • Alack of integration with other products
    • Bunderutilization of licenses
    • Cuntrained customer user group
    • Dcustomer not measuring product value

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    Answer: A

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820-605 practice, question 71. 104 questions available.