820-605 practice questions 101–104

1. Question 101 · 104 in bank

   What is the role of a subject matter expert in the Customer Success process?

   • Aaccelerates customer value realization
   • Bchallenges the status quo
   • Cdrives adoption
   • Dshares industry trends

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   Answer: B

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2. Question 102 · 104 in bank

   Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?

   • AAnswer the questions as best they can and plan an onsite follow-up training.
   • BModify the meeting agenda and call in a technical resource.
   • CRequest the customer to open a support case.
   • DIdentify potential adoption challenges related to technical questions and schedule a meeting to address these questions.

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   Answer: B

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3. Question 103 · 104 in bank

   Select 2

   What are two operational barriers to adoption in an organization? (Choose two.)

   • Alack of skills
   • Binsufficient understanding of benefits
   • Cnew product sales motion
   • Dhiring practices
   • Eorganizational announcements

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   Answer: AD

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4. Question 104 · 104 in bank

   What is the value proposition for Customer Success for vendors?

   • Aimpacting business outcomes
   • Bexpansion opportunities
   • Creduced time to value
   • Dreduction of risk

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   Answer: B

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820-605 practice, question 101. 104 questions available.