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Start guided practiceCisco Customer Success Manager (DTCSM)
A non-technical Cisco specialist exam: the customer success role, adoption frameworks, barriers to value realisation, and the lifecycle from onboarding to renewal.
Cisco Customer Success Manager (DTCSM) is Cisco's associate-level it operations & support certification, sat as exam 820-605. The exam runs for 2 hours and presents up to 55 questions, with a pass mark of Variable — Cisco does not publish a fixed cut score. It costs US$300 at the standard rate.
Confirm these details on the official Cisco page before booking — vendors adjust format and pricing without notice.
Some forms include unscored trial questions
Standard rate, before local taxes
No technical prerequisites.
Associate level — Role-based credentials for practitioners with hands-on experience.
Start with 104 complete questions in the 820-605 bank. Free progress and bookmarks stay in this browser.
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Clear answers about the exam, the study experience, and what to expect before you begin.
Cisco lists up to 55 questions, to be completed in 2 hours. Question counts can vary slightly between exam forms, and unscored trial questions are sometimes included.
Variable — Cisco does not publish a fixed cut score. Confirm the current figure on the official exam page before booking, as vendors adjust cut scores when an exam form is refreshed.
The standard price is US$300. Local pricing, taxes and any retake policy vary by region, so check the official page for the figure that applies to you.
No technical prerequisites.
Yes — this exam has 104 practice questions available here, each with the correct answer marked.