820-605 practice questions 21–30

1. Question 21 · 104 in bank

   What is the best reason for documenting your customer's success?

   • ATo provide awareness of the value achieved by the customer's purchased solution
   • BTo establish KPI's that measure the success of your company's business
   • CTo document roles and responsibilities for your project management
   • DTo provide expansion opportunities for your sales team

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   Answer: A

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2. Question 22 · 104 in bank

   What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

   • Acapability gap
   • Bfinancial gap
   • Cconsumption gap
   • Dorganizational gap

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   Answer: C

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3. Question 23 · 104 in bank

   The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?

   • Arisk management
   • Bmarket growth
   • Csustainability
   • Dcost efficiency

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   Answer: A

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4. Question 24 · 104 in bank

   Which method is directly associated with evaluating a customer outcome?

   • Amilestones
   • Bkey performance indicators
   • Cmetrics
   • Dbenchmarks

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   Answer: B

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5. Question 25 · 104 in bank

   Select 2

   The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

   • Arisk management
   • Bcredibility
   • Cbusiness growth
   • Dcost efficiency
   • Esustainability

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   Answer: BC

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6. Question 26 · 104 in bank

   Select 2

   The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)

   • Arisk management
   • Bemployee satisfaction
   • Ccost efficiency
   • Dcredibility
   • Esustainability

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   Answer: BC

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7. Question 27 · 104 in bank

   Which type of information should be captured during the first customer engagement?

   • Acases escalated to technical support
   • Bexpansion opportunities
   • Ccustomer's desired outcomes
   • Dstakeholder map

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   Answer: C

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8. Question 28 · 104 in bank

   

   Refer to the exhibit. What is the problem with this RACI example?

   • AEvery task should have four people consulted.
   • BNo one has multiple roles.
   • CMore stakeholders should be involved.
   • DToo many people are accountable for this task.

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   Answer: D

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9. Question 29 · 104 in bank

   Which definition of a use case is true?

   • Acomparison of the marketing description of what a product does to the customer's experience
   • Blist of actions or event steps that a customer uses
   • Clist of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
   • Dlist of instructions that customer uses for their software

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   Answer: C

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10. Question 30 · 104 in bank

    

    Refer to the exhibit. What does this health score indicate?

    • AThe customer is unlikely to renew this license.
    • BThe customer is unlikely to advocate for this product.
    • CThe customer needs to consume more of this product.
    • DThe customer needs to purchase more licenses.

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    Answer: A

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820-605 practice, question 21. 104 questions available.