Question 151 · 257 in bank
What must a system administrator configure to define a different approval workflow for an escalation request?
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Answer: C
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What must a system administrator configure to define a different approval workflow for an escalation request?
Answer: C
Which entity represents specific versions of products being sold to and supported for customers?
Answer: C
After an assignment group is chosen, which mandatory step in Advanced Work Assignment (AWA) ensures the work is allocated to the appropriate agent?
Answer: D
defining assignment rules is the mandatory step that ensures work is allocated to the appropriate agent after an assignment group is chosen.
Source: Adapted from community discussion — gedgy
Which decisions does Predictive Intelligence support? (Choose two.)
Answer: BC
What one of the following is optional when creating a Catalog workflow?
Answer: C
What is the term for a formal agreement between a service provider and a customer that provides the customer with an expectation of service within a known timescale?
Answer: A
Which Service-Aware Install Base entity defines configuration items accessible to customers?
Answer: B
What module is used to create Case Record Producers?
Answer: C
Answer: C. Record Producers Explanation: "A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog." Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_RecordProducer.html
Source: Adapted from community discussion — sephereth
Which one is NOT a dependency for the Customer Service Plugin?
Answer: D
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
Answer: D
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CIS-CSM practice, question 151. 257 questions available.
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