Question 141 · 257 in bank
When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?
Show answer
Answer: A
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When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?
Answer: A
What are the different resource matching methods on the Matching Rule form? (Choose four.)
Answer: ABCF
What is the purpose of the Guided Decisions capability?
Answer: C
Which feature enables employees to request support for themselves and for external customers?
Answer: A
What is the purpose of a Catalog Item variable?
Answer: D
Answer: D. Allows the customer or consumer to qualify their answer Explanation: D is the only one that makes sense... "Service Catalog provides several types of variables, which are also referred to as questions." source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_ServiceCatalogVariables.html ... but customer only answers the question not ask the question....
Source: Adapted from community discussion — sephereth
What functionality is required to automatically close resolved cases if customers do not respond within a specified time?
Answer: C
Advanced Work Assignment (AWA) automatically routes and assigns work items to agents based on which of the following rules? (Choose three.)
Answer: BDE
Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?
Answer: D
Which table does the Account (customer_account) table extend?
Answer: C
Which combination of roles is restricted for security purposes?
Answer: B
B is the right answer as snc_internal is an internal role and the other one is assigned to external users. Both the roles cannot be assigned to the same user.
Source: Adapted from community discussion — TanviSharma
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CIS-CSM practice, question 141. 257 questions available.
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