Question 131 · 178 in bank
How does ServiceNow match inbound email to existing records?
Show answer
Answer: A
Explanation
"By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records." https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_WorkingWithWatermarks.html
Source: Adapted from community discussion — Bob_Loblaw