APP-BUILDER practice questions 11–20

1. Question 11 · 469 in bank

   Select 2

   The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which two automation processes should be used to accomplish this? (Choose two.)

   • AFlow Builder
   • BProcess Builder
   • CEscalation rules
   • DScheduled Apex

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   Answer: AC

   Explanation

   since Spring22 i would suggest Flow and Escalation Rules. B ofc would also be correct, however i think Flow is the way to go.

   Source: Adapted from community discussion — Jude1337

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2. Question 12 · 469 in bank

   Select 3

   Which three statements are true about converting a Lead? (Choose three.)

   • AThe system automatically maps standard lead fields to standard account, contact, and opportunity fields.
   • BAdministrators may choose whether to enforce validation rules and triggers.
   • CMulti-select picklist values on Lead records overwrite values on Contact's corresponding field.
   • DUsers can convert leads that are associated with an active approval process.
   • EThe Lead's most recent campaign record is automatically applied to the "Primary Campaign Source" field on the opportunity.

   Show answer

   Answer: ACE

   Explanation

   C is tricky, it doesn't state if it is an existing contact or a new contact: *When new accounts or contacts are created during lead conversion, the values of mapped lead fields overwrite the default values of the mapped account and contact fields. *When updating existing accounts or contacts during lead conversion, the values of mapped lead fields don’t overwrite the values of the mapped account and contact fields. https://help.salesforce.com/s/articleView?id=sf.leads_notes.htm&type=5

   Source: Adapted from community discussion — DonDemik

   References

   • Salesforce Help

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3. Question 13 · 469 in bank

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   Which two are capabilities of record types? (Choose two.)

   • ADisplaying different field labels.
   • BDisplaying different page layouts.
   • CFiltering picklist values.
   • DHaving multiple record types on one record.

   Show answer

   Answer: BC

   Explanation

   “Record types let you offer different business processes, picklist values, and page layouts to different users. You might create record types to differentiate your regular sales deals from your professional services engagements, offering different picklist values for each.

   Source: Adapted from community discussion — Ma21

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4. Question 14 · 469 in bank

   Select 2

   The organization-wide default for a custom object is set to private. The Supervisor profile grants view access to the same object. A user with the Supervisor profile is also listed as the Manager on the user detail records for a subordinate. However, the Supervisor still cannot view records owned by the subordinate. Which two issues are preventing the Supervisor from viewing records owned by the subordinate? (Choose two.)

   • AOrganization-wide settings for the custom object grant access to other users with the same role.
   • BThe Supervisor requires a permission set in order to view the subordinate's records.
   • CThe Supervisor's role is not above the subordinate's role in the hierarchy.
   • DOrganization-wide settings for the custom object do not grant access using hierarchy.

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   Answer: CD

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5. Question 15 · 469 in bank

   A custom object named Assignment has private sharing setting that grants access using hierarchies. The organization has a role hierarchy where each Territory Manager reports to an Area Manager, who reports to a VP of Sales. The VP of Sales is at the top of the role hierarchy. A user who is in the Area Manager role creates a new Assignment record. Who can see this record?

   • AThe record owner only.
   • BThe record owner and the VP of Sales.
   • CThe record owner and all of the other Area Managers.
   • DThe record owner and all of the Territory Managers in their hierarchy.

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   Answer: B

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6. Question 16 · 469 in bank

   The app builder at Universal Containers has been asked to ensure that when an Opportunity record exceeding $20k is being saved, details have been captured in the Comments field. What can be used to meet this requirement?

   • AProcess Builder
   • BValidation Rule
   • CApproval Process
   • DWorkflow

   Show answer

   Answer: B

   Explanation

   B. Validation Rule is the correct answer. It can raise an error message when the amount exceeds 20k and the comments field blank. It prevents saving the record

   Source: Adapted from community discussion — ekanki

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7. Question 17 · 469 in bank

   The VP of Marketing wants to broadcast an e-mail to 10,000 contacts in Salesforce on a regular basis, but realizes Salesforce's mass e-mail functionality has a limitation on the number of e-mails that can be sent each day. What action should the app builder take?

   • ARequest Salesforce increase the number of maximum daily e-mails.
   • BDownload all Contacts to a CSV file and use an e-mail client to send the e-mails.
   • CDevelop Apex code and Visualforce pages to send the e-mails.
   • DResearch and evaluate products available on AppExchange to send mass e-mails.

   Show answer

   Answer: D

   Explanation

   "You can send the email by batch or look for a third-party application from Appexchange to fit your business needs." https://help.salesforce.com/s/articleView?id=000390814&type=1

   Source: Adapted from community discussion — Thanh201

   References

   • Salesforce Help
   • Salesforce Help

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8. Question 18 · 469 in bank

   Select 2

   An app builder is loading data into Salesforce. To link new records back to the legacy system, a field will be used to track the legacy ID on the Account object. For future data loads this ID will be used when upserting records. Which two fields attributes should be selected? (Choose two.)

   • AExternal ID
   • BText (encrypted)
   • CRequired
   • DUnique

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   Answer: AD

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9. Question 19 · 469 in bank

   Select 2

   Which two are features of Schema Builder? (Choose two.)

   • ATo create new relationships on standard and custom objects.
   • BTo create a Geolocation custom field on custom objects.
   • CTo view and edit custom field level permissions.
   • DTo modify properties on standard and custom objects.

   Show answer

   Answer: AC

   Explanation

   A. To create new relationships on standard and custom objects. https://help.salesforce.com/s/articleView?id=sf.schema_builder.htm&type=5 C. To view and edit custom field level permissions. Samuel_S: "Just right click on any custom field in the Schema Builder and you will see "Manage Field Permissions" right there." NOT B. To create a Geolocation custom field on custom objects. "All custom fields except: Geolocation" https://help.salesforce.com/s/articleView?id=sf.schema_builder.htm&type=5 NOT D. To modify properties on standard and custom objects. You cannot modify standard object properties from schema builder. Only custom fields.

   Source: Adapted from community discussion — Jason_R

   References

   • Salesforce Help

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10. Question 20 · 469 in bank

    Launch a troubleshooting wizard from a button, at the end of which a knowledge article is created if it'd be helpful to other users. Which tool would you use for the following use case?

    • AProcess builder
    • BFlow
    • CWorkflow
    • DApprovals

    Show answer

    Answer: B

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Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

APP-BUILDER practice, question 11. 469 questions available.