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Can an administrator change the profile settings of the Standard Solution Manager profile?
Answer: B
In the standar profile the administrator can update profile settings (i.e fields visible, recordtypes, page layouts,..) but not profile permissions (Object permissions, app permissions or system permissions)
Source: Adapted from community discussion — pgarser
Which of the following are part of the Service Cloud offering?
Answer: BC
Entitlements determines the level of customer support that has been offered/setup and lets you manage this (it is part of the case management system). You can find more info here: https://help.salesforce.com/articleView?id=entitlements_parent_admin.htm&type=5 Knowledge is also part of the service clouds. It allows you to provide support, even self support to your customers. Knowledge will have the articles and help resources needed to help resolve issues. More info here: https://help.salesforce.com/articleView?id=knowledge_whatis.htm&type=5
Source: Adapted from community discussion — astrostef
Use a __________ picklist to filter the values of one picklist based on the value of another picklist.
Answer: C
Use a __________ picklist to filter the values of one picklist based on the value of another picklist. Answer should be 'Controlling'. Reasoning is, you cannot use 'Dependent' picklist to values to filter any other picklist, but you can use 'Controlling' picklist value to filter a 'Dependent' picklist value.
Source: Adapted from community discussion — ssnair21
What happens when you delete an object that is related to a junction object by a lookup relationship?
Answer: B
Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
Answer: C
Only the objects below can be imported: "To import accounts, contacts, leads, solutions, person accounts, or articles, click Standard Objects. To import custom objects, click Custom Objects." https://help.salesforce.com/s/articleView?id=sf.import_with_data_import_wizard.htm&type=5
Source: Adapted from community discussion — Lulu_2022
A custom field is made Read only from the Field level security and Required from Page layout. The Field will be:
Answer: A
I needed to be 100% on this so for anyone wondering, I did a double-check of this and I think the quiz is correct. Question 1 - Answer A. User has Read-Only access. Here's why... I set it as Required via the Page Layout, not during field creation. Create a text field on Contacts, do not check Required in the field create wizard. Choose Read Only during field creation. Add field to Layout and a few Profiles (one should be non-Admin Profile to test with because Admins see Read-Only as Editable.) On your chosen Page Layout (mine was Contacts) Edit Page Layout. Find field. Hover over it and click Spanner. Within Page Layout check the box for "Required". Save Layout. Log in as another non-Admin user, who has Read and Edit access to the object. Can see, but not Edit the newly required field. Can save the record without issue. So "Required" on Page Layout does NOT override "Read Only" at field creation.
Source: Adapted from community discussion — Sayan_Debnath_007
Which of the following is not part of the Profile?
Answer: E
A checkbox can be the controlling field to a dependent picklist.
Answer: A
True => https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_fields.htm&type=5 A dependent picklist is a custom or multi-select picklist for which the valid values depend on the value of another field, called the controlling field. Controlling fields can be any picklist (with at least one and fewer than 300 values) or checkbox field on the same record.
Source: Adapted from community discussion — MonBouj
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
Answer: A
Which of the following is not an available function in the Formula Fields?
Answer: D
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