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What are two sources from which cases can be created?
Answer: AC
our admin can set up Web-to-Case and either Email-to-Case or On-Demand Email-to-Case to automatically capture cases from your website and customer emails.
Source: Adapted from community discussion — Ranger
Which report format summarizes data in a grid against horizontal and vertical criteria and provides totals for both rows and columns?
Answer: B
Every profile, including profiles associated with Customer Portal users must have at least one visible app.
Answer: B
Every profile must have at least one visible app, except profiles associated with Customer Portal users because apps are not available to them.
Source: Adapted from community discussion — Liquad
Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.
Answer: A
I am surprised no one dispute this answer. I tried it on SF and could enable Territory Management without enabling Forecast. So the answer is A. As a side note, anyone knows how the answers was picked in Examtopics? I sent this question to the web master but have received no response. Very disappointed.
Source: Adapted from community discussion — JCII
What happens when you convert a Lead and an existing account and contact have the same name as the one specified on the lead?
Answer: B
https://help.salesforce.com/s/articleView?id=sf.faq_leads_what_happens_when.htm&type=5 =>If existing accounts and contacts share the names specified on the leads, you can choose to update the existing accounts and contacts
Source: Adapted from community discussion — MonBouj
You can not use the browser's print function to print reports.
Answer: B
This helps you manage the complete lifecycle of customer service,from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support:
Answer: D
System Administrators have this permission by default.
Answer: C
How many workflow rules can you create per entity?
Answer: C
The default limit is 50, but you may request 300 as a maximum of Active Workflow Rules. You can add additional inactive rules for a total of 500 Workflow rules, and this limit is hard-coded. There is, however, a 2,000 Rules per org maximum. The org limit applies to any combination of workflow, assignment, auto-response, and escalation rules, both active and inactive. This is a hard coded limit that cannot be raised. Additionally,upon raising this limit, there may be a noticeable performance impact every time you save a record, as the system will need to check the record against more rules to see if one applies
Source: Adapted from community discussion — Danny999
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