PL-400 practice questions 11–20

1. Question 11 · 388 in bank

   DRAG DROP - A company is configuring Microsoft Power Virtual Agents and Power Automate flows that use model-driven apps. The company has a website that uses Power Pages. You create Power Virtual Agents bot topics. You must configure the following: • Use a bot on the website. • Create Bot Framework skills. • Create a support request from the bot without human interaction. You need to configure the website.

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   I think 1) Power Pages 2) Power Virtual Agents 3) Power Automate Bot Framework skills can be created in the Power Platform using the Power Virtual Agents tool. This tool allows you to create and manage chatbots using a visual, drag-and-drop interface without the need for coding

   Source: Adapted from community discussion — DimpleG

   References

   • Microsoft Learn
   • Microsoft Learn
   • Microsoft Learn
   • Microsoft Learn
   • Microsoft Learn

   

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2. Question 12 · 388 in bank

   HOTSPOT - You work for a staffing company that helps employees fill temporary jobs. Available temporary jobs are categorized and listed on a secure area of the company's website. The company wants to eliminate manual work that relates to job and candidate management. The company plans to invite employers with available jobs and job candidates to view jobs by sending personalized invitations. The company identifies the following requirements: ✑ Human resources team members from the staffing company must be able to access the jobs listing and post available positions. ✑ Employers seeking temporary employees must also be able to access the jobs listing and post available positions. ✑ Approved job candidates must be notified about new positions for which they are qualified. ✑ Approved job candidate must have an option to accept a job assignment directly from a notification. You need to perform a gap analysis against the features and capabilities of the Power Platform. Which features should you implement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   Box 1: Custom self-service portal for both employers and job candidates If you select an environment that contains customer engagement, you can create the following portals: ✑ Customer self-service portal: A customer self-service portal enables customers to access self-service knowledge, support resources, view the progress of their cases, and provide feedback. ✑ Partner portal: A partner portal allows every organization with resellers, distributors, suppliers, or partners to have real-time access to every stage of shared activities. ✑ Employee self-service portal: An employee self-service portal creates an efficient and well-informed workforce by streamlining common tasks and empowering every employee with a definitive source of knowledge. Box 2: Model-driven app with push notifications Compared to canvas apps, model-driven apps in PowerApps are based on underlying data ג€" specifically, the data stored in Common Data Service (CDS). Box 3: Webform with target set to the job custom entity Box 4: Configure a value for the Execute Workflow on Redeeming Contact option only. Execute Workflow on Redeeming Contact: A workflow process to be executed when the invite is redeemed. The workflow will be passed the redeeming contact as the primary entity. Box 5: Configure the value for the Assigned to Account option only. Assign to Account: An account record to be associated as the redeeming contact's parent customer when the invite is redeemed. Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/portal-templates https://global.hitachi-solutions.com/blog/canvas-vs-model-driven-apps https://docs.microsoft.com/en-us/powerapps/maker/portals/configure/invite-contacts#invitation-attributes

   Source: Adapted from community discussion — KAL18

   References

   • Microsoft Learn
   • Microsoft Learn
   • Microsoft Learn

   

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3. Question 13 · 388 in bank

   You are configuring a custom connector for a web service. The web service is hosted in two different regions. The web service URL includes a common domain name and a unique sub-domain for each region. The custom connector must allow the region to be entered for additional regions when creating the connection. You need to create a policy template. Which template type should you use?

   • ASet HTTP header
   • BRoute request
   • CSet host URL
   • DSet query string parameter

   Show answer

   Answer: C

   Explanation

   Unique subdomain need to be constructed which is done using setHostURL. Same is explained in https://learn.microsoft.com/en-us/training/modules/policy-templates-custom-connectors/4-configure-host-url-routing. RouteRequest -> routes to specific end point and it is not used to construct URL. query string -> used to pass default values. header -> is used to keep tracking of variables such as correlation id, authentication information etc. https://learn.microsoft.com/en-us/training/modules/policy-templates-custom-connectors/1-introduction has all details

   Source: Adapted from community discussion — Sri2020

   References

   • Microsoft Learn
   • Microsoft Learn

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4. Question 14 · 388 in bank

   You are a Power Apps maker creating a chat bot for a website. The chat bot must recognize geographic attributes to enable additional functionality. You need to recommend a feature. What should you recommend?

   • AFallback topic
   • BPower Automate Flow
   • CBot Service compliance
   • DSlot filling

   Show answer

   Answer: D

   Explanation

   D. Slot filling. Slot filling is a feature that allows a chatbot to extract specific pieces of information from a user's input. In this case, it can be used to recognize geographic attributes, such as a city or country, and use that information to enable additional functionality in the chatbot. Slot filling can be accomplished with the use of pre-built entities or custom entities can be created for specific use-case. Power Automate Flow can be used to perform actions or tasks based on the extracted geographic attributes from the Slot filling process.

   Source: Adapted from community discussion — DimpleG

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5. Question 15 · 388 in bank

   You develop and deploy a Power Apps solution. The following changes must be made to the solution: • Delete a column of data. • Modify several views. • Add several charts to dashboards. You need to re-deploy the app. What should you do?

   • AUpdate the solution.
   • BUpgrade the solution.
   • CCreate a new solution.
   • DPatch the solution.

   Show answer

   Answer: B

   Explanation

   "Upgrade - This is the default option and upgrades your solution to the latest version and rolls up all previous patches in one step." If you choose update, "components that are not in the newer solution won't be deleted and will remain in the system." Does not sound ideal, since one of the steps required in the question is deleting a column. Source: https://learn.microsoft.com/en-us/power-apps/maker/data-platform/update-solutions

   Source: Adapted from community discussion — deuel10080

   References

   • Microsoft Learn

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6. Question 16 · 388 in bank

   You develop a model-driven app. You add the following users as members to the Sales Microsoft Azure Active Directory (Azure AD) security group: User1, User2, and User3. The Sales Azure AD security group is linked to a pre-existing Microsoft Dataverse Azure AD security group team that is associated with the Sales security role. You assign each of the appropriate licenses to each user. User1 is not listed in the Team Members subgrid for the app. User2 and User3 are listed in the subgrid. You need to ensure that User1 can use the model-driven app. What should you do?

   • AChange the membership of the Sales Azure AD Security group to Dynamic User.
   • BChange the membership type for User1 to Owner in the Azure AD security group.
   • CCreate an Owner team for the members of the Sales Azure AD group.
   • DAsk User1 to sign into the model-driven app.

   Show answer

   Answer: D

   Explanation

   I may be wrong, but from my experience users dont appear in an environment's default tables (like the user table) until they access the environment for the first time. Based on the issue of the user not appearing they must have not accessed the app/environment yet so having them log in should resolve the problem

   Source: Adapted from community discussion — lewylln

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7. Question 17 · 388 in bank

   DRAG DROP - You are modifying a model-driven app for a bicycle company. The app modifications must meet the following requirements: • The order form must include a column that calculates payments based on how many years the customer wants to finance a bicycle. • A pop-up box must remind the employee to validate the information entered before saving. You must use out-of-the-box features before customizing the application. What should you do?

   

   This is an interactive task on the real exam — a drag-and-drop, hotspot or ordering question. There is nothing to select here, so the answer is shown below for reference.

   Show the answer figure

   Answer: See figure below

   Explanation

   For Requirement 1: Calculate payments, you should Configure an out-of-the-box feature. You can achieve this by using a calculated field in the Common Data Service, which can be added to the order form to calculate payments based on the number of years the customer wants to finance a bicycle. For Requirement 2: A pop-up box must appear, you should Configure an out-of-the-box feature. You can use the business rules feature in the Common Data Service to create a rule that triggers a pop-up message when the employee tries to save the order form without validating the entered information. This can remind the employee to validate the entered information before saving. Therefore, both requirements can be met by configuring out-of-the-box features, without the need for customization or editing XML.

   Source: Adapted from community discussion — [Removed]

   References

   • Microsoft Learn

   

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8. Question 18 · 388 in bank

   Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Background - Contoso Pharmaceuticals manufactures and sells drugs to retail and wholesale pharmacies, hospitals, and research facilities. The company plans to implement Dynamics 365 Sales and Dynamics 365 Finance. Current environment - • Contoso maintains a Microsoft Excel workbook that lists all drugs they supply. • Pharmacies submit order requests through email. • All information at customer locations is handwritten by customer representatives. • Contoso uses Cerner, which is a medical industry application that uses a proprietary database. • Some accounts are referrals from other pharmacies. • Every pharmacy has its own Dynamics 365 Sales instance. Requirements - General - You must create a model-driven app to meet Contoso’s needs. You must minimize the use of custom code and custom connectors. Accounts - • Ensure that the names of the pharmacies are synced between the accounting and the customer management systems. • Account numbers should be entered automatically into the pharmaceutical system that is in a Cerner database and kept in sync. • When the account is entered into the system, extra fields must appear if the referral customer box is selected. If the box is not selected, the extra fields must not appear. • A trigger must be created that changes the Priority field to 1 in the Account record 10 days after an Account record is created. • A field named Priority_Trigger must be created to trigger the Priority field. • A field named Facility type field must be added in order to select whether a customer is a retail pharmacy, wholesale pharmacy, research facility, or hospital. Users - • UserA must be able to create and publish Power Apps apps. • UserB must be the owner of all the systems and be able to provide permissions and create all new environments. • UserC must be able to create apps connected to the systems and update the security roles and entities. • Pharmacy representatives must only be able to run the apps and access their own records. • Access to the accounting Power Apps app must be restricted to accounting team members. • End users must have minimum access to the required systems. • Only supervisors must be able to view phone numbers in the Accounts form. • Developers must be able to create new apps for all users. • Sales users must only have access to their own records. Reporting - Pharmacy orders must be displayed in four graphs as follows: • Annual revenue over $100,000 • Annual revenues under $100,000 • Research facilities • Hospitals The graphs must be interactive, and users must be able to drill down on any dimension. Customizations - • Ensure that notifications are sent to the sales team when a lead is added by using Slack. • Ensure that leads have a review stage added to the sales process. • Doctors must be manually added to a custom entity named Doctor if the doctor is not listed. • Refill dates for customer prescriptions should be automatically determined and a notification should be sent to the customer. • Fields for the doctor’s name and phone number must be displayed in the customer record. • The doctor entered on the customer’s record must be validated against doctors that exist in the system. • The new solution will be sold to other pharmacies for use. The application must not allow changes to be made. • The solution must be error free so that when it is installed in other environments it does not cause issues. Mobile app - • A custom mobile app must be created to allow salespeople to add or search by pharmacy name. • Pharmacy records must be uniquely identified by pharmacy name, address, contact name, and phone number. • When a pharmacy is added by using the mobile app, the phone number must be validated to be all digits. You need to create an application to deploy to other pharmacies. What should you do?

   • ANavigate to Customize the System and export everything to a managed solution.
   • BCreate packages for Package Deployer.
   • CCreate customizations with metadata in Organization Services.
   • DWrite a Web API to move customizations.

   Show answer

   Answer: B

   Explanation

   I think A is the correct answer. Managed solutions are used when the solution file is exported and then imported into other environments (like other pharmacy instances). Package Deployer is useful when you need to move customisations across different Dataverse environments (like moving it between dev, acc and prod for example).

   Source: Adapted from community discussion — 4e8b388

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9. Question 19 · 388 in bank

   A company develops a new Microsoft Dataverse plug-in that manages the Update message of an entity. The plug-in logic requires access to the record columns before the operation starts and must compare the columns to post-update values. You need to modify the design of the solution to access the information. What should you do?

   • AAdd the code to the plug-in to read the record from the InputParameters collection.
   • BRegister a pre-image by using the Plug-in Registration Tool. Add the code to the plug-in to read the image from the PreEntityImages collection.
   • CRegister a post-image by using the Plug-in Registration Tool. Add the code to the plug-in to read the image from the PostEntityImages collection.
   • DAdd the code to the plug-in to query the data from Dataverse by using the API call based on the record ID.

   Show answer

   Answer: B

   Explanation

   https://learn.microsoft.com/en-us/power-apps/developer/data-platform/register-plug-in#define-entity-images "If your plug-in step is registered in the PreValidation or PreOperation stages of the execution pipeline, you could use the IOrganizationService instance to retrieve the current value of the property, but this isn't a good practice for performance. A better practice is to define a pre-entity image with your plug-in step registration. This will capture a 'snapshot' of the table with the fields you're interested in as they existed before the operation that you can use to compare with the changed values."

   Source: Adapted from community discussion — iraelena

   References

   • Microsoft Learn

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10. Question 20 · 388 in bank

    Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than once correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. A company designs data integration with an external system by using virtual tables. You need to implement the virtual tables. Solution: Implement an OData v4 provider as the data source. Does the solution meet the goal?

    • AYes
    • BNo

    Show answer

    Answer: A

    Explanation

    A) Using an OData v4 provider as a data source is a valid approach for implementing virtual tables in Microsoft Dataverse. OData is widely supported for real-time data integration, allowing virtual tables to fetch data from external systems without storing it in Dataverse. Therefore, this solution meets the goal of implementing virtual tables with an external system.

    Source: Adapted from community discussion — [Removed]

    References

    • Microsoft Learn
    • Microsoft Learn

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PL-400 practice, question 11. 388 questions available.