Question 1 of 25
A company manages capital equipment for an electric utility company. The company has a SQL Server database that contains maintenance records for the equipment. Technicians who service the equipment use the Dynamics 365 Field Service mobile app on tablet devices to view scheduled assignments. Technicians use a canvas app to display the maintenance history for each piece of equipment and update the history. Managers use a Power BI dashboard that displays Dynamics 365 Field Service and real-time maintenance data. Due to increasing demand, managers must be able to work in the field as technicians. You need to design a solution that allows the managers to work from one single screen. What should you do?
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How others answered
- D73%
- B27%
Only 73% agreed on this answer — treat it as contested rather than settled.
Explanation
"Due to increasing demand, managers must be able to work in the field as technicians." This statement clearly says the managers need to work the same way the technicians do, assuming they would in that situation use a tablet like the technicians and would need to follow similar processes/experience I would have thought it would be more logical to add the manager PowerBi to the field service app but restrict the visibility to the managers role. That way they can work the same as a technician would when they need to perform that role, but still have access to the manager reports when needed. More config to do than the other way around but makes more sense to me to have a unified setup - just me?
Adapted from community discussion by SPLegend · 2022-02-08 · 20 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.
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