Question 31 · 187 in bank
You need to ensure that claim disputes conform to the defined case life cycle. What should you configure?
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Answer: D
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You need to ensure that claim disputes conform to the defined case life cycle. What should you configure?
Answer: D
You are a customer service manager for a company using Dynamics 365 for Customer Service. You need to set up queues to manage support. You assign a team to each queue. What type of queue should you configure?
Answer: B
You are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You need to configure the simplified navigation experience. What should you do?
Answer: D
You use Dynamics 365 for Customer Service. You need to create business process flows. Which three entities can you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Answer: BCD
A company closes the business each year for nine business days. You need to configure the system to reflect the business closure while minimizing the number of records that you must create in the system. What should you create?
Answer: D
You are implementing Dynamics 365 Customer Service Insights. The product manager would like to see product sales trends by age group. The groupings are as follows: ✑ Ages 18 and younger ✑ Ages 19-25 ✑ Ages 26-40 ✑ Ages 41-55 ✑ Ages 56 and older You need to configure the system. What should you define?
Answer: C
You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do?
Answer: A
You are integrating Power Virtual Agents with Omnichannel for Customer Service. You create context variables. You need to complete the handoff process to a human agent. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Answer: ABE
A company is implementing Customer Service Insights. Users need to understand customer data in more detail. You need to complete the initial configuration of the workspaces. Which three tasks should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Answer: BDE
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. An electrical engineering company is implementing Dynamics 365 Customer Service. Engineers schedule work in one-hour blocks. Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that same block. Engineers who require part of an additional one-hour block to complete a job must not be able to start a new job in that additional block. You need to configure the fulfillment preference to meet the requirements. Proposed solution: Create a timegroup with the preference setting of one hour. Does the solution meet the goal?
Answer: B
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